Guild Wars 2

A friend’s account was hacked on 05/02/2014. He discovered this because his character received WvW points when he wasn’t playing. He changed his password, both on his e-mail and on the game. Today, 05/05/2014, he tried to log into the game and received a message that his account had been banned due to botting, extended unattended play, using macros and such. He submitted a ticket to support and received this message:

After researching the provided information, we will not be able to assist you with accessing this account.

So, is there really nothing that can be done to recover his account?

You can post his ticket number in the thread tickets for review-3 days and older for Gaile to look at. While he is waiting he can update his ticket to say that he was hacked and it was the hacker that was botting, etc… for them to check it once more.

Astral Projections.7320:

You can post his ticket number in the thread tickets for review-3 days and older for Gaile to look at. While he is waiting he can update his ticket to say that he was hacked and it was the hacker that was botting, etc… for them to check it once more.

Not sure if doing so would help. He told me that was the answer he received for his ticket. However, he told me he already posted another, and I will see bout posting the new number on that thread (though I’m not sure if that would be appropriate, considering he posted the ticket today).

Yeah. I saw the 5/2 date first. He should wait a few days and try to work it out with them first. They do sometimes give one answer and then a second one upon appeal. Good luck though.