Friend with GW1 who wants to do GW2 trial

Friend with GW1 who wants to do GW2 trial

in Account & Technical Support

Posted by: Wildkitten.3872

Wildkitten.3872

I have a friend who owns GW1 and wants to do t he GW2 trial this weekend. When she tries to register through the links on the home page it says she already has an account (she uses her GW1 email address). She can log in to the Guild Wars 2 web site and go to My Account, however, when she tries to download the client, it won’t download for her.

She wants to use the same email address in case she buy GW2 so she can link her GW1 and GW2 accounts. Can I download the GW2setup file and send it to her and it work that way, or is there something she needs to do special?

UPDATE:
I went ahead and downloaded the GW2setup.exe file and sent it to her and it is downloading the game file, but when she tries to log in, it tells her she needs a code to log in. Now, the web site had told her as a GW1 player she could do the trial through the Download Client on the GW2 My Account and it would have her sign up after she clicks the Download Client link, however, after she clicks that link, it says Not Available for her.

Jaina Kitten, Level 80 Elementalist, Main
Yak’s Bend – Expletus

(edited by Wildkitten.3872)

Friend with GW1 who wants to do GW2 trial

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Your friend can create a Trial Account with a different email than the one she uses for GW. If she/he decides to purchase the game, she/he can link the two accounts at that time and both games will use the same email address as Account Name.

Otherwise, your friend will need to contact the CS Team for assistance. Top of Page – Support – Submit a Request.

Good luck.

Friend with GW1 who wants to do GW2 trial

in Account & Technical Support

Posted by: Wildkitten.3872

Wildkitten.3872

Your friend can create a Trial Account with a different email than the one she uses for GW. If she/he decides to purchase the game, she/he can link the two accounts at that time and both games will use the same email address as Account Name.

Otherwise, your friend will need to contact the CS Team for assistance. Top of Page – Support – Submit a Request.

Good luck.

But the account name will be the display name she would create on the registration page. When I bought GW2 and participated in the beta, they told us to be careful not to use different email addresses, to use our GW1 account info, because that is what made the accounts linkable.

Jaina Kitten, Level 80 Elementalist, Main
Yak’s Bend – Expletus

Friend with GW1 who wants to do GW2 trial

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

I don’t know who told you that, but it’s incorrect. Many people would not be able to use their old GW Account Names as those email addresses either didn’t/don’t exist anymore, or were those with @NCSoft appendages.

Your friend can create an account with a different email address and link the two games at another time (once the game has been purchased – it is not possible to link a Trial Account to a GW Account).

Your friend may find this helpful: https://help.guildwars2.com/entries/99579946-Free-Trial

Good luck.

Friend with GW1 who wants to do GW2 trial

in Account & Technical Support

Posted by: Wildkitten.3872

Wildkitten.3872

I don’t know who told you that, but it’s incorrect. Many people would not be able to use their old GW Account Names as those email addresses either didn’t/don’t exist anymore, or were those with @NCSoft appendages.

Your friend can create an account with a different email address and link the two games at another time.

Your friend may find this helpful: https://help.guildwars2.com/entries/99579946-Free-Trial

Good luck.

I’ll just wait for an official ANET response because that was what they said during the beta.

Jaina Kitten, Level 80 Elementalist, Main
Yak’s Bend – Expletus

Friend with GW1 who wants to do GW2 trial

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Friend with GW1 who wants to do GW2 trial

in Account & Technical Support

Posted by: Wildkitten.3872

Wildkitten.3872

Which is different from this issue because my friend has access to her GW1 account, the other thread the person didn’t.

Jaina Kitten, Level 80 Elementalist, Main
Yak’s Bend – Expletus