Guild Wars 2

Yesterday i tried to log into my account (i just bought the game a week ago) and found my password was changed.
after a password reset i also found the hacker had put the mobile authenticator thingie on it so i couldnt log on.
4 hours after i submitted a ticket to support (great support i must say) the mobile authenticator was removed and i could acces my account again.

now like i said before i have been playing for only a week and i was the proud owner of 6g 82s
now im the proud owner of only 82s )-:

so yeah..the hacker hacked the grand ammount of 6gold!
he must so proud!
(tbh i cant believe he actually took the puny 6g, i would think he would just leave a noob like me alone)

now today when i tried to log in ( a day after this story above) my password was changed again.
since i had put the mobile authenticator on it myself, my account didnt seem to be hacked when i changed passwords again but my question is…

how should i go about and secure my account?
use another email adress for gw2?…is that even possible without buying a new copy?

and i guess i have to wipe my drives cause of most certian keyloggers stuffs on my comp?

any ideas will be welcomed by me

thx guys and watch your accounts!!..put the mobile authenticator on it if u havent!
(just saying)

I’d change the password of your e-mail and let your virus scan do a search.

https://forum-en.gw2archive.eu/forum/support/account/Account-Security-What-you-need-to-know/

i did try to change my hotmail password but because i gave a false (just random) email dress as second email when i made the hotmail account, i have to wait 30 days before i can actually change it
if that makes any sence

but im sure to read trough the link karizee, but from what ive seen they propose the same solution as melanie did…and thats gonna take 3o days to kick in

is it possible to link my current gw2 account to a new email adress?

Noojo.8657:

i did try to change my hotmail password but because i gave a false (just random) email dress as second email when i made the hotmail account, i have to wait 30 days before i can actually change it
if that makes any sence

but im sure to read trough the link karizee, but from what ive seen they propose the same solution as melanie did…and thats gonna take 3o days to kick in

is it possible to link my current gw2 account to a new email adress?

Not link, no. Change, yes.

To change your email you contact support at https://help.guildwars2.com/anonymous_requests/new and fill out a ticket.

A family member got hacked this morning and after reading forums for several hours the one common thing most hacked accounts have is Hotmail. We took the steps today to add a 2 step authentication on out Hotmail accounts but unfortunately GW2 doesn’t offer a 2 step process unless you have a phone capable of using one of their select mobile apps. (Anyone saying that Google PC app can should try it, it’s impossible to link to from the account screen)

The only thing I can’t figure out is how the hacker was able to determine the email address was associated with a GW2 account because once they got into the Hotmail account they moved almost instantly to the GW2 information (The pass was a 9 digit RNG generated alphanumeric different for both GW2 and Hotmail). I ran a recovery on Hotmail to see how many times they had hidden their login attempts and there was one.

It makes sense to me that hackers are now somehow able to get the email addresses of higher AP players and target them since i’m seeing a rise in posts from people with 10k+ AP.

It makes no sense that some random email hacker lucked into the PW in Hotmail and just immediately went to archives to remove a receipt from 8/2012 giving the serial number to a game they happened to have loaded on a machine.

It’s more likely that they have some form of hacker bulletin board out there where posts are made looking for access to email accounts with game serial codes. Either way the evidence points more towards my first theory that they have a way to find your email address simply by encountering you in game.

All they have to do is look here for the most profitable people to hack.

They are all listed by ability points. Not sure how they get e-mail addresses from it though.

https://leaderboards.guildwars2.com/en/na

quite same story…inactive for 2 -3month…log in to look see…18 gold gone…sent ticket…3 days all settle roll back….hacker so desparate >.<!

I had a WoW account that got hacked… Was level 30 and I had 70s, which if you havent played wow… That SUCKS. My story turns out to be a bit better though. Got my account back about a year later and I got on and I had 67k Gold and 4 full geared 85s. Sorry Bro

Muusic.2967:

A family member got hacked this morning and after reading forums for several hours the one common thing most hacked accounts have is Hotmail. We took the steps today to add a 2 step authentication on out Hotmail accounts but unfortunately GW2 doesn’t offer a 2 step process unless you have a phone capable of using one of their select mobile apps. (Anyone saying that Google PC app can should try it, it’s impossible to link to from the account screen)

The only thing I can’t figure out is how the hacker was able to determine the email address was associated with a GW2 account because once they got into the Hotmail account they moved almost instantly to the GW2 information (The pass was a 9 digit RNG generated alphanumeric different for both GW2 and Hotmail). I ran a recovery on Hotmail to see how many times they had hidden their login attempts and there was one.

It makes sense to me that hackers are now somehow able to get the email addresses of higher AP players and target them since i’m seeing a rise in posts from people with 10k+ AP.

It makes no sense that some random email hacker lucked into the PW in Hotmail and just immediately went to archives to remove a receipt from 8/2012 giving the serial number to a game they happened to have loaded on a machine.

It’s more likely that they have some form of hacker bulletin board out there where posts are made looking for access to email accounts with game serial codes. Either way the evidence points more towards my first theory that they have a way to find your email address simply by encountering you in game.

I haven’t seen any evidence that points to all or most of the compromised accounts using Hotmail, nor that those accounts have high AP scores nor large amounts of gold. Some people post about losing 6 gold, some about losing larger amounts. Some say they play often, many more say they have not played in a long time.

I would be interested to see your evidence about compromised accounts.

OP: CHANGE your email immediately. The hacker obviously has (or has had) access to that email account and your only safe option is to abandon the account. I know that is a PitA, but if you have any RL financial or retails sites with that email registered, you could be in REAL financial danger.

While changing the email account password is a good start, a hacker will return to compromised accounts (or sell the info to other hackers). A hacker has lots to gain financially if they let the email account owner THINK it is no longer compromised and they keep monitoring it for a better target than your GW2 account (like your bank or Amazon account….that you saved your CC information on).

Just my 2 cents.