Guild Wars 2

Hello, I tried to purchase GEM on trading post. It stated: Your card has denied. I contacted my credit card companies including my bank, they said it is all fine and no problems. I have purchased gems few days ago, I had no problems at all. I do not understand why this is all of sudden that I cannot buy gems. It made no sense to me. I would appreciate this issue to be fixed right away esp on halloween week. This is a short event, and I will not be very happy if this issue is not solved as soon as possible. I have already created tickets to three different tickets on GW2 support, here and in game. Thank you,

Philip S
Furystorms
Severe.3402

I have this same problem. I am trying to buy gems, I can only play for 2 more days of the Halloween event before I go on vacation and I really want to buy the Mad King Thorn outfit. I have tried multiple times ankittenep getting the “Card Approval Failed – Please check your card details and try again.” Now I have purchased $50 worth of gems before and had no problem. Why all of a sudden I can’t buy them? I have purchased gas and food today after multiple tries in game and had no problems with my card.

I called my bank and they told me to try to purchase gems again so they could see the transaction failing and try to push it through. While talking to them I tried again and the lady told me she isn’t seeing anything even show up on their end. She says it’s a problem with NCsoft.

As the user above has stated, I would like to buy these Limited Time offer character skins.

Doctor Schulz.8620:

I have this same problem. I am trying to buy gems, I can only play for 2 more days of the Halloween event before I go on vacation and I really want to buy the Mad King Thorn outfit. I have tried multiple times ankittenep getting the “Card Approval Failed – Please check your card details and try again.” Now I have purchased $50 worth of gems before and had no problem. Why all of a sudden I can’t buy them? I have purchased gas and food today after multiple tries in game and had no problems with my card.

I called my bank and they told me to try to purchase gems again so they could see the transaction failing and try to push it through. While talking to them I tried again and the lady told me she isn’t seeing anything even show up on their end. She says it’s a problem with NCsoft.

As the user above has stated, I would like to buy these Limited Time offer character skins.

……………………………….
Yeah we both pretty much on same page.

I feel I need to add to this thread.

I’m having the exact same issues. I’ve purchased gems on two accounts multiple times now. I tried today and had the “Card Approval Failed” window flashed in my face. I must have tried the transaction 7 or 8 total times today to get it working. My work arounds included calling my card company to find nothing wrong, paying with my card via paypal, paying through instant bank transfer via paypal, and even paying with another card. Same thing every time.

I have a support ticked in about this mainly because my bank expressed that it’s most likely on Anet’s end. I’m hoping it gets resolved soon because I have quite a shopping list for the Gem Store for the Halloween stuff.

If anyone else is having these problems, please post here so this issue can be noticed and resolved faster. Thanks all.

I too have just encountered this problem. Which I found odd since just an hour or two prior I had paid for some gems without issue (as it has been since I started playing over two months ago.)

Glad to hear at least it’s not only me so hopefully it’ll be fixed quickly.

I have exactly the same problem. “Card Approval Failed” all the time.

I got the issue fixed. They were able to override this issue. You need to create ticket to GW2 support, they will work on your issue.

Here’s the email I got:
**
Hello there,

Your first few attempts were declined by your bank.

After the initial declined attempts from your bank, your purchase attempts triggered one or more of our systems that is meant to detect and prevent fraud. In reviewing your account, I can see that I am able to override your purchase restrictions for 24 hours, however, you will need to contact your bank to inquire why your initial attempts were rejected. Please make your purchase within this time frame. If you are unable to make the purchase within that time, you may need to contact us again.

If you still experience issues, please let me know.
Thank you,
NCsoft Account Support
******

I got what I need and I’m happy now. Hopefully you guys can solve yours after creating a ticket.

Is it possible to resolve this issue without creating a ticket? I don’t want to contact support because they save ticket typing permanently. So I don’t want to publish my credit card information there.

Hi,

Please, to have this issue resolved, you should create a ticket.

Have a look at this thread: How to Submit a ticket before submitting it.

You can also post in this thread: Gem Store Questions-issues

This topic will now be locked, thanks for your understanding.