Guild Wars 2

Malpercio.4172:

Dear GW2 Support Team,

More than a week ago I decided to download GW2 on my new laptop. When i tried to log in, i got the following message:
‘Your Guild Wars 2 account has been suspended for an account issue. Please contact support for information.’
The Error Code: 45:6:3:2114

I’ve been playing GW2 for a little while after the release, than i stopped because my laptop couldn’t handle it anymore (it was old). After i bought a new one i wanted to play again but my account got suspended. The reason for this is uknown to me.
I’ve tried to contact the customer support by email but I didn’t receive any answer back up untill now and it has been more than 72 hours after i’ve send the email.

I hope someone can help me with my problem.

Thanks in advance.

Support always will acknowledge receipt of a inquiry or report, even if at first it’s an auto-response that tells you the ticket is being sent over to a specific agent for response.

If you did not receive an answer, then Support never received your inquiry or the answer came to you and was filtered into Spam or Junk. Please check your email carefully, and if you have not received a response, contact Support by filing a ticket through the “Ask a Question” tab on that linked page. If you are unable to do that, you can try contacting them by emailing support@guildwars2.com.