Guild Wars 2

This is not an effective means to address a player’s personal security issue. Giving out gems as you suggest would mean we’d inject a considerable amount of wealth into the game. And doing that harms all players because it causes in-game inflation, raises the costs of goods, and devalues acquired items.

We’re very sympathetic with people whose accounts are compromised and we spend whatever time it takes to help each player re-secure his/her account and regain access to the account. In the future, we will be able to offer the Account Restoration Service where someone whose account is hacked can be rolled back, thereby restoring his characters, levels, items, and wealth while, with the resulting research, also closing the accounts involved in the hacking and removing the stolen items from the economy. But I probably should say that even when this system is in place, there will be limitations, including the fact that we will not offer this service multiple times for a single player.

That’s why individual security is so important and why we publish security articles to help players take care of themselves while we maintain our end of the security equation.

Arks.4085:

The least that could happen is for me to get an e-mail telling me that my password has been changed. I didn’t get any of that confirming that was password was changed, it just WAS changed.

Have you installed the mobile or email authenticator? That will help you increase your security greatly.