[IIII] Playing from Prison
“Lets take the green keep I need the Vista”
“Quit Laughing I need the Vista”
“Lets take the green keep I need the Vista”
“Quit Laughing I need the Vista”
Gaile Gray
She means wait for a response. Sending duplicate tickets will only slow down the process.
She means wait for a response. Sending duplicate tickets will only slow down the process.
Exactly correct. Please work with a single ticket to expedite your response.
Thanks for asking about this; we want everyone to understand so that we can help as quickly as possible.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Does anyone know how long that process takes? to get a reply?
for ever and ever and ever! tbh I have no idea
[IIII] Playing from Prison
“Lets take the green keep I need the Vista”
“Quit Laughing I need the Vista”
“Lets take the green keep I need the Vista”
“Quit Laughing I need the Vista”
Does anyone know how long that process takes? to get a reply?
You should almost immediately get the ‘We got your request, someone will assist you…’ response.
After that, it may take a few days. If after 72 hours, you have no response, you can post your ticket number in the Sticky at the top of the page.
Does anyone know how long that process takes? to get a reply?
You should almost immediately get the ‘We got your request, someone will assist you…’ response.
After that, it may take a few days. If after 72 hours, you have no response, you can post your ticket number in the Sticky at the top of the page.
Thank you.
ok this is getting old fast response to my og mail on my issue but since i asked for a roll bacck nothing gahhhhhhh
[IIII] Playing from Prison
“Lets take the green keep I need the Vista”
“Quit Laughing I need the Vista”
“Lets take the green keep I need the Vista”
“Quit Laughing I need the Vista”
Account Restorations take some time. Even before the patch and its associated deluge of CS requests. Patience.
Patience is one thing I don’t have a great amount of but I will wait lol
[IIII] Playing from Prison
“Lets take the green keep I need the Vista”
“Quit Laughing I need the Vista”
“Lets take the green keep I need the Vista”
“Quit Laughing I need the Vista”
All I have gotten are auto mated apologies id like to get something more than automated its been days now
I started mine to get the mobile thingy off but since i asked for a roll back answers are none existent im going t o wait till 3 days are past since I asked for a roll back then post in the 72 hour thread
[IIII] Playing from Prison
“Lets take the green keep I need the Vista”
“Quit Laughing I need the Vista”
“Lets take the green keep I need the Vista”
“Quit Laughing I need the Vista”
Please know that hacked accounts are the more difficult thing our team works with. You’d be surprised (and saddened, I’m sure) to see how many people try to “claim” an account that they do not own. Each agent must use extreme care to make sure that he or she is helping only the actual account owner. Then, if there’s a request for an account restoration — and we try to accommodate as many of those requests as possible because we truly understand how devastating an account “hack” can be — there’s another layer of investigation that we must undertake to to make sure we’re selecting absolutely the best restoration point for our player and to ensure that a restoration does not negatively impact the player base as a whole. (Some challenges here are the possibility that a non-account owner is trying to steal the account, the fact that some restorations are not possible because we cannot establish the account was compromised, or because the account already has been restored and offering multiple restorations presents a risk of damage to the game economy as a whole.)
So all of us understand and sympathize with the fact that it seems to take a long while to return access to the legitimate account holder and then use the ART to restore the account. However, we must ask for your patience rather than rushing the process, for the good of the game and in order to have the confidence to move forward on the dual requests.
Thank you, sincerely, for understanding.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet