Gem Card Issue

Gem Card Issue

in Account & Technical Support

Posted by: LukeAO.5294

LukeAO.5294

I redeemed 2 gem cards for a total of 3200 gems and everything looked correct through the process but when I finished the gems were not on my account to be used. I did this specifically to purchase things that are in the gem store for a limited time. Did I just throw away 40$? I’ve redeemed gem cards before and it’s always gone fine.

Gem Card Issue

in Account & Technical Support

Posted by: Ravenhunt.2735

Ravenhunt.2735

No, you dont.
The black lions tradingpost having issues. You are not alone.
But when the gems dont apear after the fix, contact the support.

Ventari says: “Act with wisdom, but act”
Meme says: “Meme?”

Gem Card Issue

in Account & Technical Support

Posted by: LukeAO.5294

LukeAO.5294

It took like 30 minutes for them to show up in my account I don’t know if this is due to my posting here or reporting it as a bug or if the tp just lagged that badly. First time this has ever happened to me and hopefully the last.

Gem Card Issue

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

It took like 30 minutes for them to show up in my account I don’t know if this is due to my posting here or reporting it as a bug or if the tp just lagged that badly. First time this has ever happened to me and hopefully the last.

There is sometime a lag period between purchase and fulfillment. The team is working to reduce that time, and we’re grateful for your patience while we get that improvement in place. Oh, and thanks for supporting our game with your gem purchase!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Gem Card Issue

in Account & Technical Support

Posted by: Hekate.2351

Hekate.2351

Hey, just bought my first Gem Card, haven’t really had any problems yet. except i can’t exactly figure out the redeem code, i bought the card at EB Games and in a hurry forgot to ask how to use it. any help would be appreciated.

Gem Card Issue

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Hey, just bought my first Gem Card, haven’t really had any problems yet. except i can’t exactly figure out the redeem code, i bought the card at EB Games and in a hurry forgot to ask how to use it. any help would be appreciated.

I believe you would:

Enter game
Press ‘O’ to open the Gem Store
Click ‘Buy Gems’
Enter the code on the card exactly as printed (including spaces if applicable)
Wait a reasonable time for your gems to appear

Good luck.