Guild Wars 2

I purchased 800 gems the other day, as I have many times in the past. Unfortunately, checking my bank statement shows that I was charged $10.95 instead of the $10.00 I agreed to pay.

I tried to submit a ticket on this but am unable to do so. The Support system no longer recognizes my login password and when I request a new/reset PW, I do not receive the promised email.

The email failure is NOT on my end- I get all of the “Thank you for your Gem purchase” emails including one for this last purchase, and I have checked my “spam” folder carefully in the hour since I submitted not one but TWO Password reset requests… and nothing from Anet is there.

So since your own systems will not allow me to follow your ticket process, please just take it from here. You have my account name on this post, which will lead you to my email address and everything else you need to know to refund my money. Please refund my 95 cents overcharge immediately.

https://guildwars2.zendesk.com/entries/30901687-Taxes

You can also submit a CS ticket from there, as well, if you still feel the need to.

If you are seeing a support login, you’re on the wrong page. The new system doesn’t use a login.

Welcome to taxation as the new purchasing system makes sure you are taxed based on state and city sales/use tax.

And if you try to rollback via your bank or credit card, your account will be terminated and totally unrecoverable.

There was likely fine print somewhere that warns you that taxes will be charged.

Behellagh.1468:

Welcome to taxation as the new purchasing system makes sure you are taxed based on state and city sales/use tax.

And if you try to rollback via your bank or credit card, your account will be terminated and totally unrecoverable.

There was likely fine print somewhere that warns you that taxes will be charged.

In some places, Anet would be required to let the customer know the total cost with taxes before accepting the payment. Sometimes the client is right and it would be stupid, business-wise, to lose a customer for less than 1$.

Here if they charge you a different price than announced, the commerce must give the item for free if 10$ or less or take 10$ off the sale price. So basically, if they were to ever implement taxes for where I am, I would request the tax numbers to make sure that at least they dont just put taxes in their pockets (which again, the commerce must provide upon making a sale – if not, its actually considered fraud).

So before calling doom if they dont submit the the oh so holy Anet, at least know that not everyone is your neighbor. I think it would be best to just tell the OP to submit a support request and let him sort it out with Anet instead of lying and creating lawsuit situations.

If it’s tax, it’s not an “overcharge” and nothing to get mad about – and nothing you can do about it.

It should display the tax when you’re buying. I am not subject to tax in my area, but it showed me a “$0 tax” sort of message when I bought gems last time.

If anything, it would be something to take up with your local/etcetera government. ANet is not charging taxes to profit – they don’t get to keep it, it’s not them you need to be mad at, if anyone.

If it’s not tax, I hope it can be resolved and I’m sure it was an honest mistake. I would focus on recovering your password first.

Ceallach.8740:

If it’s tax, it’s not an “overcharge” and nothing to get mad about – and nothing you can do about it.

It should display the tax when you’re buying. I am not subject to tax in my area, but it showed me a “$0 tax” sort of message when I bought gems last time.

If anything, it would be something to take up with your local/etcetera government. ANet is not charging taxes to profit – they don’t get to keep it, it’s not them you need to be mad at, if anyone.

If it’s not tax, I hope it can be resolved and I’m sure it was an honest mistake. I would focus on recovering your password first.

There is no password to recover. Again, the new support system that has been in place for several months does not require a user name or password to use. Click on support on the top of the page, then submit a request. All support tickets are now handled via email only.