Guild Wars 2

Hello there! I hope this is the correct place to post, but earlier this evening I bought a character slot for 800 gems. Then I was kicking myself because a few hours later, character slots were on sale for 20% off! Noooo! Is it possible to have the discounted price? I didn’t think there would be harm in asking. Thanks in advance

Hasn’t happened in the past, but if you want to give it a shot, you want to go here:

https://en.support.guildwars2.com/

“Ask a Question”

From previous posts, i doubt that they will do that. It is like you go to a store, buy a tv screen, and next day the store put a discount on that screen… they will not give you the discount back.

Asking for a refund due to a mis-click on the creditcard screen, or from a bug that double charges you Gems is one thing. But to ask a refund solely on the fact that you want a cheaper price won’t happen. Should you press on and demand a refund, that may lead to account termination.

I bought a character slot 4 weeks ago for 800 gems, can i have that refund too??
In every commerce it is normal that you don’t get a discount if even a second after you make a pruchase the price drops.

Thanks! I’ll try to ask. It was a matter of less than five hours, and I didn’t think it would hurt to try my luck. But in most retail situations it IS pretty common (at least in the USA) to accommodate customer service requests of this nature. I would certainly never ask if I’d purchased the gems weeks or days ago. But five hours or less? I think it’s a reasonable request, whether it is honored or not. Thank you for the link.

As Vertigale said, it does sometimes happen in the USA. I think Best Buy has this type of policy, maybe for 30 days. However, I’ve never heard of an online service doing the same type of thing.

Smooth Penguin.5294:

Should you press on and demand a refund, that may lead to account termination.

This is actually incorrect. They will only terminate an account if the buyer initiates a charge back, as they do not offer refunds for Gem purchases. They will also terminate an account if the buyer requests a refund on the game itself.