Guild Wars 2

I recently acquired a gem store code, but surprisingly this is the first one that is not working for reasons unknown. It seems to be a relatively easy issue to fix hopefully, but basically I have a code that the gem store is not recognizing.

A friend suggested I contact support and have them look at the code to verify it as it is valid, the gem store just won’t “read” it.

Only CS would be able to answer your questions, and/or help you. Good luck.

Gaile Gray.6029:

DrDivine.5378:

I recently acquired a gem store code, but surprisingly this is the first one that is not working for reasons unknown. It seems to be a relatively easy issue to fix hopefully, but basically I have a code that the gem store is not recognizing.

A friend suggested I contact support and have them look at the code to verify it as it is valid, the gem store just won’t “read” it.

Please submit a ticket by clicking "Submit a request in the upper right-hand section of that linked page. The team will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Thank you, I sent a ticket yesterday morning that contains the information to validate my proof of ownership, but I haven’t yet received a response from support. I’m not sure how long it usually takes, possibly from all the Mr. Sparkles questions they may be swamped in this category as we speak.

Standard response time is “up to 72 hours”. As pointed out the thread about what to include in a ticket, there’s a thread to post in if it takes longer than that to get a human response.

Rajani Isa.6294:

Standard response time is “up to 72 hours”. As pointed out the thread about what to include in a ticket, there’s a thread to post in if it takes longer than that to get a human response.

What forum is that? I haven’t received a response yet.

DrDivine.5378:

Rajani Isa.6294:

Standard response time is “up to 72 hours”. As pointed out the thread about what to include in a ticket, there’s a thread to post in if it takes longer than that to get a human response.

What forum is that? I haven’t received a response yet.

Sticky at the top: https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/first#post48339

DrDivine.5378:

Rajani Isa.6294:

Standard response time is “up to 72 hours”. As pointed out the thread about what to include in a ticket, there’s a thread to post in if it takes longer than that to get a human response.

What forum is that? I haven’t received a response yet.

In Gaile’s post was “please read this post” bit – with “this post” being a link to the post linked to by I. cedo.