Gem card code unreadable

Gem card code unreadable

in Account & Technical Support

Posted by: Cormac.3871

Cormac.3871

I bought a gem card from a store today. When I got back home and pulled off the sticky label part of the code underneath came of with it and is unreadable. What should my next step be in order to access the gems that I purchased?

Gem card code unreadable

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

Contact the store you bought it from to get either a refund or a new card.

Gem card code unreadable

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Astral Projections.7320:

Contact the store you bought it from to get either a refund or a new card.

Yes, I agree. The store should be able to replace the card. I’m afraid we cannot help on this end.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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