Gem purchase question

Gem purchase question

in Account & Technical Support

Posted by: XDevonian.8952

XDevonian.8952

You will be charged, but you won’t receive your gems. That happened to me before and NCSoft told me “too bad”.

Gem purchase question

in Account & Technical Support

Posted by: LastDarkness.7390

LastDarkness.7390

I myself am finding using the gem store a huge hassle.

Gem purchase question

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

You will be charged, but you won’t receive your gems. That happened to me before and NCSoft told me “too bad”.

If you have an issue, please post your 12-digit incident number here so I can investigate. Otherwise, please remove this post, because I simply cannot believe that you were charged, bought gems, never received them, and didn’t get a refund.

At this point, the ball is in your court. I’ll help, if I’m able, or you can help us by removing a post that is not factual.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Gem purchase question

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

I myself am finding using the gem store a huge hassle.

Tell me what the problems are, so we can look into them. If you’ve submitted a ticket, it would help to have that incident number so I can get context about your concerns.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Gem purchase question

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Hope this is the right section __

Hi there , so I recently tried (like15min ago) to purchase some gems. I had paid off my credit card on Friday but I guess it hadn’t been processed yet. So I was wondering after I tried to purchase gems if I was going to be charged at all, it said to contact customer service to confirm my identity, but I have yet to do that. So yea, just wanna know if I’m going to be charged

Thanks!

You wouldn’t be charged until we could process the purchase. If you have concerns, go ahead and submit a ticket, and naturally if you are charged and don’t receive the gems we’ll want to hear from you so we can make it right.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Gem purchase question

in Account & Technical Support

Posted by: Gaould.1708

Gaould.1708

Hello, I would like to resolve the issue to buy form the store. My account is okay on guild wars 2 and credit cards and yet you will not accept my credit cards. Please correct this issue for me ….i Have been quite deprived of any purchase for sometime and not able to take advantage of all the sales. Thank you so much.

Gem purchase question

in Account & Technical Support

Posted by: Setch.2398

Setch.2398

Gaould, what is your exact problem? Where do you get stuck?

SOR – [Boss]