Guild Wars 2

I have a friend who is trying to buy gems, but every time he gets to the final screen the ‘Confirm’ button is greyed out. Is this a known issue and is there any way to fix this?

He has checked and double checked all of his CC information, it is all correct, the form is completely filled out.

Change the amount you are wanting to purchase and then proceed to the end. It will show you a lit confirm button. You can then go back and change the amount and should be able to purchase no problem!

I will have him try these. I’ll let you know if it works or not. Thanks.

I had the same problem about a month ago and eventually gave up trying to purchase gems. I had entered my CC number both with and without spaces to no avail. Every entry was correct.

Today I had the same problem and saw this post. I “went back” to try changing the quantity and noticed that the CC number was in red, indicating an error in the number. I had entered the CC number including the spaces between each four numbers. I removed the spaces and it let me proceed. The “confirm” was no longer greyed out.

I can confirm that the workaround suggested by FMPEvo works. The confirm button was greyed out for me. I could not purchase any gems. Was very frustrating! Found this post, changed the amount of gems, then clicked next, then back, then changed the amount of gems again to the correct number, then next again. Worked like a charm. Thanks for the tip!

Gaile, I had this problem just now at 5 AM on 6/15/2013. First time trying to use it because I finally caved in and need more storage space.

First, the Confirm button didn’t work and I did this ‘change quantity’ workaround and the Confirm button was working.

Next, it’s telling me it can’t process my card even though my card’s 100% legit and all my info is good. Entered the stuff a few times now to be sure.

Not happy at all with the interface and experience. I really want to give up on the whole transaction but I’d really like that additional storage space in he bank.

I also have a problem with completing a gem purchase. After entering all information and confirming the purchase, I receive this error:

Error! {"error": “parse”, “type”: “orderModel:error” }

I’ve checked that all information is correct; tried the “change quantity” trick; and made sure the correct credit card type was selected (this is extremely subtle, btw).

I tried this twice on Jun 14 at around 8:15pm EDT, and just now, Jun 15 at 4:15pm EDT. I’m using the Mac Beta client.

If you continue to have issues with purchasing gems, you can always contact Customer Support, and they will assist you. =)