Guild Wars 2 Forum - Account & Technical Support

Gem store purchase not arrived.

Hi There,
About an hour and a half ago I bought 15 black lion keys from gem store for 450 gems per stack of 5. So 1350 gems in total. The gems were debited straight away but no keys have turned up in my inventory or in mail or to collect from TP ??? Help please

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Gem store purchase not arrived.

in Account & Technical Support

Posted by: Tuck.4095

Tuck.4095

Try deleting your old mail… I have had that problem before. The items are delivered via mail

Gem store purchase not arrived.

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Tuck.4095:
Try deleting your old mail… I have had that problem before. The items are delivered via mail

Correct. We just “resolved” an issue for an ArenaNet employee who wasn’t aware that there is a limit of 10 mails in your GW account. (That 10 does not include NPC and event mails.) So please reduce your store of mails and I just bet that purchase drops into your box real soon!

If you continue to have issues, even after clearing your mailbox, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet