Gems - Need to confirm ID. No one answers

Gems - Need to confirm ID. No one answers

in Account & Technical Support

Posted by: Zealot.6507

Zealot.6507

So i’ve been trying to buy gems int he gem store, with a card and it says that I need to use the support feature to create a ticket to verify my identification.

No one responds.

what to do.

Gems - Need to confirm ID. No one answers

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

So i’ve been trying to buy gems int he gem store, with a card and it says that I need to use the support feature to create a ticket to verify my identification.

No one responds.

what to do.

What is the ticket number?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Gems - Need to confirm ID. No one answers

in Account & Technical Support

Posted by: Zealot.6507

Zealot.6507

Sent in a PM.

Gems - Need to confirm ID. No one answers

in Account & Technical Support

Posted by: Zealot.6507

Zealot.6507

So the link I was sent…

Links to Lineage 2 Support.

Can we do a one on one please. Or something. This is ridiculous.

Gems - Need to confirm ID. No one answers

in Account & Technical Support

Posted by: Zealot.6507

Zealot.6507

SOOOOOooo on my own since support is at lunch or something. Someone created an account using my guild wars 2 support id to link me to a page of how to cancel my subscription/ game subscriptions. It also tells me how to remove credit card information from my NCsoft account. Low and behold every guild wars and guild wars 2 related username/email I have doesn’t work and now I have to email NCsoft report. YAY!

Is that worthy of the worlds longest slow clap or am I being facetious?

All I want to do is throw money at ArenaNet and NCsoft.

Gems - Need to confirm ID. No one answers

in Account & Technical Support

Posted by: Zealot.6507

Zealot.6507

Okay I finally got onto my NCsoft Account. CONGRATS. GUILD WARS 2 isn’t linked to this. Not to even mention that no credit card information is there either under Billing Summary.

Ball is in your court support.