Gems/Transfers

Gems/Transfers

in Account & Technical Support

Posted by: joshgenaw.3946

joshgenaw.3946

Trying to maybe get an answer here. I want to transfer to a different server. I understand I will be charged 1800 gems to transfer to a “Very High” server. That is not the problem. The problem is that there is not an option to buy JUST 1800 gems via credit card/debit. I know I can buy 1600 gems and then buy the other 200 gems via in-game currency. I dont have that type of in-game currency.

Since you are charging people 1800 gems on a pretty much regular basis is it possible that the 1600 gems be changed to 1800 gems? Or would I be able to call a Customer Service number to just do this over the phone? Seems like a lot of trouble for me to give you money for a transfer. (I did put this on the suggestion board btw)

Gems/Transfers

in Account & Technical Support

Posted by: LyricDawnhagen.7803

LyricDawnhagen.7803

There is no way to get exactly 1800 gems buying them with real money. ArenaNet has five set values of gems you can purchase. You do know that you can buy gems with in game gold? So if you have enough gold you can buy the additional 200 gems.

Gems/Transfers

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

There is no way to get exactly 1800 gems buying them with real money. ArenaNet has five set values of gems you can purchase. You do know that you can buy gems with in game gold? So if you have enough gold you can buy the additional 200 gems.

Yeah, but he said in his post he didn’t have enough ingame gold to pay for 200 gems.


OP, support probably won’t be able to help you as they don’t control pricing and I doubt they have authorization to charge your account as you request. My theory is, they don’t allow small gem purchases because the credit card companies charge them for each transaction, typically 2 to 3% of the total charge. This means small, frequent purchases bring in less money than larger, less frequent ones. A case of being nickeled and dimed through these charges. If this is the reason, that is why they don’t have 100 or 200 gems available to buy.

And if you say, well I’m using a debit card, then they would be refusing the charges to credit card users and that would cause its own set of problems.

(edited by Astral Projections.7320)

Gems/Transfers

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Do you happen to live near a store that sells gem cards? Because they come in different amounts then the ingame shop.

I usually buy mine online but you can get them at certain retailers too, in a box, lol.
The ones I get are 2000 gems per card.

Gems/Transfers

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

Do you happen to live near a store that sells gem cards? Because they come in different amounts then the ingame shop.

I usually buy mine online but you can get them at certain retailers too, in a box, lol.
The ones I get are 2000 gems per card.

Do the cards come as a fixed amount or can you buy as many gems as you want?

Gems/Transfers

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Fixed, the online shop I get them only offers 2000 per card at 25 euro’s.

And I checked, before we could get 3 cards, 800, 2000 and 2500. Those same stores now only carry the 2000 one.
But it’s still a good option in my opinion. Cause the gem store jumps from 1600 to 2800.

Gems/Transfers

in Account & Technical Support

Posted by: Brother Grimm.5176

Brother Grimm.5176

BTW, they have purposely put the price at an odd value to both make server changes inconvenient AND sell a few more gems than they normally would. Also, I’m not sure any one should consider transferring servers something that is done “on a regular basis”.

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