Guild Wars 2

I bought 1600 gems but when I click transfer it says I have an account balance of 0 gems. How do I transfer gems to my account balance so I can change servers?

Did you receive the gems when you bought them?

Also, are you trying to move to a server with a very high population? If so you will need 1800 gems.

It says I now have 1800 after I exchanged gold. It says I need 1000 to transfer to eradon terrace.

The cost is different if you move to a lesser populated server.

Medium is 500, high is 1000 (the one you selected) and 1800 for a very high server.

But can you now move? Did you already do a transfer in the last 7 days?

Does your wallet show the gems?

Yup the wallet shows the 1800 gems.

Weird, I have no clue how this is happening then.

Try submitting a ticket explaining the issue with support.

I had the exact same issue as you and fixed it by exiting the client and then logging back in.