Guild Wars 2

So on Oct 1st I had an issue with purchasing gems. The system was saying that there as a failure and locked me out. I sent in a ticket and got the issue resolved.

Now, on Oct 5th, I’m having the same exact issue. However, when I submitted a separate ticket for this it was flagged as a duplicate. It’s not a duplicate. This is a separate occurrence of the same issue.

Ticket # of ticket flagged as “duplicate”: 131006-000408
Ticket # of resolved occurrence: 131002-000032

I’d appreciate some help with this. Thank you!

Asami.3572:

So on Oct 1st I had an issue with purchasing gems. The system was saying that there as a failure and locked me out. I sent in a ticket and got the issue resolved.

Now, on Oct 5th, I’m having the same exact issue. However, when I submitted a separate ticket for this it was flagged as a duplicate. It’s not a duplicate. This is a separate occurrence of the same issue.

Ticket # of ticket flagged as “duplicate”: 131006-000408
Ticket # of resolved occurrence: 131002-000032

I’d appreciate some help with this. Thank you!

You could try updating the original ticket, and explaining that you are having the issue, yet again. Perhaps, that would keep it from being marked as duplicate.