Got hacked today

Got hacked today

in Account & Technical Support

Posted by: evoRobot.4019

evoRobot.4019

Hey everyone. So basically I just wanted to post something to help the awareness for account hacking.

I got hacked today out of nowhere, while waiting for Teq to spawn. At first I thought I just disconnect and then realized I was being hacked. The person changed my password and then added a mobile authentication. Although I was able to change the password I was still locked out.

Support was pretty great and answered my ticket within 40 mins of the time I was hacked.

But I pretty much lost everything, all my gold and gems. The ectos I’ve been saving for the past few months. The new staff skin I just got… its disheartening. (I am trying for some kind of account restore)

Minutes prior to all this, I was super happy because I farmed alot of chest in the pavilion. Kinda seems like its all gone now…

I only started playing 2 months ago and fell in love with the game. I’m not sure whats next..

So remember, just take the extra precautions and secure your accounts. This is the honestly the worst, I can’t believe it happened to me.

Xscape

Got hacked today

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

If you are unaware, accounts qualified for Account Restorations can receive their items back.

https://help.guildwars2.com/entries/27658708-Restoring-Your-Account-After-a-Compromise

Good luck.

Got hacked today

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

If you are unaware, accounts qualified for Account Restorations can receive their items back.

https://help.guildwars2.com/entries/27658708-Restoring-Your-Account-After-a-Compromise

Good luck.

Absolutely true. If your account qualifies — and I believe it would — we can help get you back on your feet! Just update your existing ticket to make a request. (Restorations can take a few days, so please allow time.)

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet