Guild Wars 2

My guild has 400+ members, most of which are very active. We have had a few issues with a couple people in the past, and one of them has created a guild with the same name, they just added a letter to the end of it. There is only a handful of them, and they are acting like jerks on the server and claiming to be us.

Several member have put in tickets about this, but no one has heard anything back, are we correct in assuming this is something that Arena will address? Their sole intent seems to be to ruin our guild on our server.

How long have you waited? There is a stickied thread for people who have waited at least 3 days for a response, but that is for account-specific issues. I don’t know if issues with other players falls into that category.

I doubt filing multiple tickets (via multiple people) for the same incidents is going to help speed things up.

I think they would – this is harassment, possibly even considered stalking.

My point was that filing multiple tickets (from multiple people) about one single incident, when people know that the others are filing a report for the same thing, probably isn’t going to speed things up. After the first report arrives, a GM will likely check the logs for harassment and act accordingly. Other tickets that come in for the exact same thing will require a GM’s attention for something that was already handled, when instead that GM could be handling tickets for other issues. I doubt customer service folks sit on a harassment ticket until a certain quota of tickets is reached for that incident.