Guild Wars 2 has encountered an error.
Guild Wars 2 has encountered an error.
in Account & Technical Support
Posted by: Inculpatus cedo.9234
Okay, I bought my account uhh more than a year ago, I guess. I was able to raise a lvl 80 Guardian, but my video card broke and I travel around so I stopped playing. Now, I bought myself a laptop and decided to play GW2 again. Finally, after the long patch, I tried logging in but I got this “Guild Wars 2 has encountered an error.” pop up. It says “Your Guild Wars 2 account has been suspended for an account issue. Please contact Support for information.” Seriously, I have no idea what’s going on, I don’t recall doing anything against the rules. I just want to play again. Help please? #130612-000845
More than likely your account has been compromised in your absence. I am sure Customer Support will contact you very soon. Good luck. =)
More than likely your account has been compromised in your absence. I am sure Customer Support will contact you very soon. Good luck. =)
I hope so, thanks.
Guild Wars 2 has encountered an error.
in Account & Technical Support
Posted by: mercury ranique.2170
An account issue means what it means. At the moment Arenanet can’t verify that you are playing the account you bought. They keep it vague on purpose so you are forced to talk to support. They can and will give you more details what the problem is and when the account issue has been resolved give you access back.
In other words. Please be patient. Support will contact you asap.
Arise, ye farmers of all nations
Arise, opressed of Tyria!
Arise, opressed of Tyria!
ArenaNet Communications Manager
Okay, I bought my account uhh more than a year ago, I guess. I was able to raise a lvl 80 Guardian, but my video card broke and I travel around so I stopped playing. Now, I bought myself a laptop and decided to play GW2 again. Finally, after the long patch, I tried logging in but I got this “Guild Wars 2 has encountered an error.” pop up. It says “Your Guild Wars 2 account has been suspended for an account issue. Please contact Support for information.” Seriously, I have no idea what’s going on, I don’t recall doing anything against the rules. I just want to play again. Help please? #130612-000845
You have submitted a ticket to ask about this, and that’s good. There’s really no point in posting at this time; the team will answer you as quickly as possible.
The forums are designed for follow-ups (after three days in the specific thread) and for general questions of an account nature. But we specifically do not encourage a “submit-and-immediately-post” culture.
If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.
The team is going through verification with you, and you need to respond so they can verify your ownership of the account. Please update your ticket.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet