Hey everyone!
I’m GM Aurora and I’m here to give a brief overview about guild banks and the challenges they present from a customer support point of view. I won’t go into too much detail about our internal policies, but you should have a fair grasp about this topic after reading my post.
Guild banks are quite problematic for our team (even more so after the recent guild chapter merge). The biggest reason is that guild bank restorations could have a potentially huge economic impact. Imagine there are a number of highly valuable items in a bank, they get stolen, and we then restore the bank. Those items are now being duplicated and the economy takes a plunge because of it. Doing it once may not be very critical, but doing it over and over will have adverse effects on the prices of goods in the trading post, currency exchange, and so on.
So, with that said, how can you make your guild bank more secure? There are several things you can do. For starters, avoid putting items into the bank that are highly valuable. The other obvious thing to do is to not invite players into the guild that you don’t know or feel comfortable with. Now, this is all easier said than done and I understand and empathize with all of you, but it will minimize the potential to lose valuable items. The one thing that is often overlooked and that is probably the most important step to securing the guild bank is that guild leaders can set the rank permissions so that not everyone can take items out of the guild bank. This prevents a lot of misuse of the guild bank and will also make sure that items are safe until needed for guild events, guild missions or any other purpose you have in mind for them. And even if you’re not a guild leader or officer, you can help keep your bank secure by keeping your account secure! See this Knowledge Base article for more tips on account security.
Finally, all this is subject to change at any time because we are always working on improving the resources that are available to us. I’m not going to say that we will never restore guild banks, nor will I promise that we’ll be able to do it in the future, but I hope this post helps everyone to understand a little bit why we are currently not restoring guild banks.