Guild banks and Customer Support

Guild banks and Customer Support

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Posted by: GM Aurora.8530

GM Aurora.8530

Lead Game Master

Hey everyone!

I’m GM Aurora and I’m here to give a brief overview about guild banks and the challenges they present from a customer support point of view. I won’t go into too much detail about our internal policies, but you should have a fair grasp about this topic after reading my post.

Guild banks are quite problematic for our team (even more so after the recent guild chapter merge). The biggest reason is that guild bank restorations could have a potentially huge economic impact. Imagine there are a number of highly valuable items in a bank, they get stolen, and we then restore the bank. Those items are now being duplicated and the economy takes a plunge because of it. Doing it once may not be very critical, but doing it over and over will have adverse effects on the prices of goods in the trading post, currency exchange, and so on.

So, with that said, how can you make your guild bank more secure? There are several things you can do. For starters, avoid putting items into the bank that are highly valuable. The other obvious thing to do is to not invite players into the guild that you don’t know or feel comfortable with. Now, this is all easier said than done and I understand and empathize with all of you, but it will minimize the potential to lose valuable items. The one thing that is often overlooked and that is probably the most important step to securing the guild bank is that guild leaders can set the rank permissions so that not everyone can take items out of the guild bank. This prevents a lot of misuse of the guild bank and will also make sure that items are safe until needed for guild events, guild missions or any other purpose you have in mind for them. And even if you’re not a guild leader or officer, you can help keep your bank secure by keeping your account secure! See this Knowledge Base article for more tips on account security.

Finally, all this is subject to change at any time because we are always working on improving the resources that are available to us. I’m not going to say that we will never restore guild banks, nor will I promise that we’ll be able to do it in the future, but I hope this post helps everyone to understand a little bit why we are currently not restoring guild banks.

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Posted by: Apoteka.6471

Apoteka.6471

How about like a 6 digit password for the guildbank? No type just a interface to press numbers like Ncsoft has for login in Aion that 1-9 the setup of numbers changes everytime you relog so no keylogger can get this info because just you know the numbers and theyr order.

You log in guildbank till you log out again then you need to insert the password again till next logout.

!http://static.na.aiononline.com/powerbook/aion/84/35/3998c321ce88d500dd3d5f82.jpg!

(edited by Apoteka.6471)

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Posted by: eyestrain.3056

eyestrain.3056

Is this related to why the guild registrar NPCs no longer allow guild bank access? Very inconvenient, been wondering if it’s a bug.

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Posted by: Seera.5916

Seera.5916

Is this related to why the guild registrar NPCs no longer allow guild bank access? Very inconvenient, been wondering if it’s a bug.

They likely have to put the banks into a way that no one can add or remove items while they merge. They can’t easily merge two banks for a cross server guild of both sides have things being added and removed.

And it’s much easier to lock out everyone than to code in of the guild has a bank on more than one server.

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Posted by: Zaxares.5419

Zaxares.5419

No offense, Aurora, but… what’s the difference between the economic impact of restoring a player’s personal bank that may have 1000g worth of expensive goods in it, and restoring a guild bank that may have 1000g worth of expensive goods in it? The economic impact on the game would be exactly the same.

It’s fine to say that “we can’t restore guild banks because of code limitations”, you know.

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

If I may take a stab at answering that question….

For the most part, personal bank restorations are limited to once per account, and sometimes twice…

For guild banks, if that limitation were to be imposed, who gets the one-time restoration? The first person in the guild to suffer a compromise? The guild leader only? If it were either of those, what does CS say to anyone subsequently compromised? Sorry, the guild you belong to used up its one-time restoration last year? Or, sorry, you joined the guild too late?

If the CS Team takes the stance of restoring the guild bank each time any member of the guild is compromised, and said guild stored several highly-valued items, then those items would need to be restored over and over and over. And that would affect the game economy in a negative manner.

Thus, it is problematic to restore banks that can be shared by a large amount of players. And, it would not be fair to have one policy for very small guilds that might not experience multiple compromises, and a different policy for very large guilds that would be more prone to multiple compromises.

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Posted by: Astral Projections.7320

Astral Projections.7320

If I may take a stab at answering that question….

For the most part, personal bank restorations are limited to once per account, and sometimes twice…

For guild banks, if that limitation were to be imposed, who gets the one-time restoration? The first person in the guild to suffer a compromise? The guild leader only? If it were either of those, what does CS say to anyone subsequently compromised? Sorry, the guild you belong to used up its one-time restoration last year? Or, sorry, you joined the guild too late?

If the CS Team takes the stance of restoring the guild bank each time any member of the guild is compromised, and said guild stored several highly-valued items, then those items would need to be restored over and over and over. And that would affect the game economy in a negative manner.

Thus, it is problematic to restore banks that can be shared by a large amount of players. And, it would not be fair to have one policy for very small guilds that might not experience multiple compromises, and a different policy for very large guilds that would be more prone to multiple compromises.

I just might have to steal this quote and say it’s my very own.

(No forum restoration for stolen quotes) ^^

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Lol. Thank you, very kind of you to say. =)

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Posted by: Zaxares.5419

Zaxares.5419

Ahh, VERY good point, Inculpatus. I stand corrected.

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Posted by: bradldz.3728

bradldz.3728

If I may take a stab at answering that question….

For the most part, personal bank restorations are limited to once per account, and sometimes twice…

For guild banks, if that limitation were to be imposed, who gets the one-time restoration? The first person in the guild to suffer a compromise? The guild leader only? If it were either of those, what does CS say to anyone subsequently compromised? Sorry, the guild you belong to used up its one-time restoration last year? Or, sorry, you joined the guild too late?

If the CS Team takes the stance of restoring the guild bank each time any member of the guild is compromised, and said guild stored several highly-valued items, then those items would need to be restored over and over and over. And that would affect the game economy in a negative manner.

Thus, it is problematic to restore banks that can be shared by a large amount of players. And, it would not be fair to have one policy for very small guilds that might not experience multiple compromises, and a different policy for very large guilds that would be more prone to multiple compromises.

Very good points, I will just add one more:
This system could be abused by the wrong people even if anet limited it to one restore per guild bank, eg. some account could put valuables in a guild bank, stage the account being hacked (thus keeping the original items by ‘hacking’ that account) and then have the bank restored. Send it to a different person who would put those same items or similar content into a different guild, do the same and repeat thus creating multiple copies of potentially valuable items. Gold sellers have many accounts, I imagine they are very capable of doing this.

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Posted by: Blehh.5240

Blehh.5240

How about adding access settings that are aware of authenicators on the account? WOW had the ability to setup ranks that only people with authenticators were allowed to be promoted to. This made guild bank setups more secure, as you knew at the very least, the person you were giving access to was extremely unlikely to have their account hacked.

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Posted by: Brother Grimm.5176

Brother Grimm.5176

While the idea is nice (authentication required), the fact is that 2 party Authentication as implemented by Anet is just another step a hacker has to bypass to compromise an account (unless they have changes some policies recently). It is FAR too easy to get CS to alter your email account info AND disable the Authentication (IMO).

Not saying it would not be better, but if an account with 2 party authentication has it’s email account hacked, it is no better than one with NO authentication at all….

We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances

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Posted by: TBrother.9138

TBrother.9138

This recently happened to my brother and I. We kept everything we had in our guild bank, and he got hacked and we lost about 11k gold worth of stuff. I too don’t understand what the difference is between a guild bank and a personal bank. We are the only 2 people in the guild. If he had the items in his personal bank, and his account got restored. The same amount of gold would be in the economy. The hacker just got cs to change his email address after anet restored his account. So we have a ticket for that again are waiting to hear back. He even set up phone authentication, so a guild password Wouk be easy to bypass (IMO).

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Posted by: TwinFrozr.6214

TwinFrozr.6214

Finally, all this is subject to change at any time because we are always working on improving the resources that are available to us. I’m not going to say that we will never restore guild banks, nor will I promise that we’ll be able to do it in the future, but I hope this post helps everyone to understand a little bit why we are currently not restoring guild banks.

I am personally wondering if it’s too hard just to make items guildbound. I have had banners for as long as I know that I will never get any use of, and therefore could pass on to the guild for anyone to use. With guildbound food, members can withdraw and consume it normally, but not be allowed to trade it (like it’s soulbound). Then there should be a maximum withdrawing limit (10 pieces of something per day, for example) before the leader recieves a mail and have to approve it manually.

Is this a stupid idea? I mean, this means that anything put in the guild bank will automatically be bound to the guild. Which of course means that the guild bank can’t be used as a personal storage bank, but I guess it wasn’t meant to be something like that from the very beginning.

And yes, sorry for the bump. Just got into a discussion with a friend about this, and didn’t want to start a new thread about the same subject.

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Posted by: mtpelion.4562

mtpelion.4562

Finally, all this is subject to change at any time because we are always working on improving the resources that are available to us. I’m not going to say that we will never restore guild banks, nor will I promise that we’ll be able to do it in the future, but I hope this post helps everyone to understand a little bit why we are currently not restoring guild banks.

I am personally wondering if it’s too hard just to make items guildbound. I have had banners for as long as I know that I will never get any use of, and therefore could pass on to the guild for anyone to use. With guildbound food, members can withdraw and consume it normally, but not be allowed to trade it (like it’s soulbound). Then there should be a maximum withdrawing limit (10 pieces of something per day, for example) before the leader recieves a mail and have to approve it manually.

Is this a stupid idea? I mean, this means that anything put in the guild bank will automatically be bound to the guild. Which of course means that the guild bank can’t be used as a personal storage bank, but I guess it wasn’t meant to be something like that from the very beginning.

And yes, sorry for the bump. Just got into a discussion with a friend about this, and didn’t want to start a new thread about the same subject.

I think that such a feature should be an option that the guild leader turns on. Some people have personal guilds where they store excess materials until they are ready to sell them. Those people would obviously not want to guildbind things.

For actual guilds though, guildbinding is a great idea.

Server: Devona’s Rest