Guild Wars 2

Hey guys,

I have a problem with my account – when I log into game I got kicked after 5-10 sec and a messege from game pops up, that another client is using this account. I changed passwords (on different computer) of email and GW acc + removed all strange IP adresses from my security site. The problem is that one IP still is on – and cannot be blocked – also there is no email for autenthification of this IP adress. WHAT CAN BE DONE IN SUCH CASE? My main character is in Cursed Shore (i didn’t play for few days and nobody could play on this acc and today – bah someone is on cursed shore).

The IP is from US.

Please – any hints?

Is it from Texas?

Well, one is from Texas, and when i clicked “disconect”, there appeared another just from US. I’ve read one topic about it and they said it can be fault of game, but I am not sure if it is true…

Best to contact CS with your concerns, if you cannot keep control of your account. Make sure you have secured your computer first, of course.

This may be helpful: https://forum-en.gw2archive.eu/forum/support/account/Account-Security-What-you-need-to-know/first#post3884132

The IP in Texas is an NCSoft login server. It sometimes shows up when you’re accessing the game or the forums, even if you play on an EU server.

But it does sound like something else has unauthorized access to your account! You should probably contact support and take some steps to secure your account. You can change the email address associated with your account by opening a support ticket.

Email is not an issue, i changed password on email adress aswell, + i gave authorization for each IP that tries to log into game. When I log from different IPs i get the authorization message on email – when other IP (from US) is logging – nothing. There is no authorization mail – so it seems that they can’t log into, yet they are. I wrote to CS, but since it is Easter I wonder if they respond soon…

The Texas IP is actually you; you’re being routed through NCSoft’s Texas login server. That’s why it’s not asking for authorization; it’s originating from a valid, authorized IP (yours).

I’m not saying you’re not getting hacked, because it sounds like you are, but the Texas IP is a known glitch and not something to worry about.

pokikon.6834:

There is no authorization mail – so it seems that they can’t log into, yet they are.

Sounds like you were lucky the hackers logged on right after you did so you discovered it instantly. My friend just got hacked yesterday — he didn’t get an authorization email either, though he should have. His computer was clean and his passwords were good ones, unique to the accounts. There are two other similar posts in this forum from yesterday.

I suspect someone is able to bypass Anet’s email authorization security.