HELP! I was hacked this morning
Try to recover your password, if that doesn’t work and you can’t access your account, you can’t do pretty much else. Send a ticket to the Support. https://en.support.guildwars2.com/
Good luck
Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Everything is gone, everything I’ve worked for since the game went online is gone. All I have left are the characters, all the armor weapons equipment gone. They did not go through my email, there was no notification of changing the password, nothing. Is there a human being I can talk too?
Everything is gone, everything I’ve worked for since the game went online is gone. All I have left are the characters, all the armor weapons equipment gone. They did not go through my email, there was no notification of changing the password, nothing. Is there a human being I can talk too?
You will be discussing this with the agent who responds to your ticket. If you have not filed a ticket, you must do so. Please read above for information about the Account Restoration Service — I think you will find that of comfort to you.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet