Hacked Account: Stolen gold and crafting materials

Hacked Account: Stolen gold and crafting materials

in Account & Technical Support

Posted by: Shubop.5264

Shubop.5264

Someone changed my account email on today (25.9.) and proceeded to steal all the gold and crafting materials from my character. I lost around 2 gold and a bunch of random crafting materials, and some assorted items from my inventory.

I haven’t given my account information to anyone so it was definately stolen.

Would a rollback of some kind be possible for my character so that I can have my lost items restored? Only gold and crafting materials were stolen.

Hacked Account: Stolen gold and crafting materials

in Account & Technical Support

Posted by: StarsLife.7320

StarsLife.7320

Rollbacks/account restorations aren’t possible. You did change all your login info?

Hacked Account: Stolen gold and crafting materials

in Account & Technical Support

Posted by: Shubop.5264

Shubop.5264

Rollbacks/account restorations aren’t possible. You did change all your login info?

After I got my account back I did change them.

Hacked Account: Stolen gold and crafting materials

in Account & Technical Support

Posted by: Renegadeimp.8439

Renegadeimp.8439

I hope you found the point of compromise before you asked for the account back and changed your info. If not, they will be back.

Hacked Account: Stolen gold and crafting materials

in Account & Technical Support

Posted by: Shubop.5264

Shubop.5264

I hope you found the point of compromise before you asked for the account back and changed your info. If not, they will be back.

We’ll see. Could have been a security leak on the other side too.

Hacked Account: Stolen gold and crafting materials

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Rollbacks/account restorations aren’t possible. You did change all your login info?

After I got my account back I did change them.

That’s good. You should be ok now, as long as your password is unique to Guild Wars 2 and isn’t shared with anyone. (The incident was not an issue on our side; someone learned your credentials.)

In the future we will have account restorations — which is a form of full-account roll-back to a point preceding the compromise. However, at the present time this service is not available.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet