Hacked. No rollback?
Gaile reviews tickets over 3 days old on the sticked thread Tickets for review, 3 days and older. However I have also recently read that they are swamped and it’s taking them longer than usual.
Maybe update your ticket letting them know it’s been 4 days.
Patience is a virtue, my friend. Give them time.
In GW2, Trading Post plays you!
the problem is they are not communicating my account was hacked this morning and i have not even received a automated response. an this guy/gal is at 4 day this is insane
(edited by zxosz.4097)
the problem is they are not communicating my account was hacked this morning and i have not even received a automated response. an this guy/gal is at 4 day this is insane
You have already been told it could take as long as 24 hours. It is also the weekend, and you where pointed to this thread. https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-Mails-Yahoo-Gmail-Hotmail-and-more/page/2#post3302355
Support does communicate. You should always get an automated response, then it can take anywhere from 3 to 5 days. If you have not heard from a support rep by that time, you post your ticket # in the 3 days or older thread.
the problem is they are not communicating my account was hacked this morning and i have not even received a automated response. an this guy/gal is at 4 day this is insane
You have already been told it could take as long as 24 hours. It is also the weekend, and you where pointed to this thread. https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-Mails-Yahoo-Gmail-Hotmail-and-more/page/2#post3302355
Support does communicate. You should always get an automated response, then it can take anywhere from 3 to 5 days. If you have not heard from a support rep by that time, you post your ticket # in the 3 days or older thread.
the fact is they are not communicating and it is a week day not the weekend and a automated response should be sent upon the submission of a ticket to clarify that it has been received shouldn’t take more than a few hours for it to be generated. now a actual rep i understand takes longer
the problem is they are not communicating my account was hacked this morning and i have not even received a automated response. an this guy/gal is at 4 day this is insane
You have already been told it could take as long as 24 hours. It is also the weekend, and you where pointed to this thread. https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-Mails-Yahoo-Gmail-Hotmail-and-more/page/2#post3302355
Support does communicate. You should always get an automated response, then it can take anywhere from 3 to 5 days. If you have not heard from a support rep by that time, you post your ticket # in the 3 days or older thread.
the fact is they are not communicating and it is a week day not the weekend and a automated response should be sent upon the submission of a ticket to clarify that it has been received shouldn’t take more than a few hours for it to be generated. now a actual rep i understand takes longer
My mistake, I was thinking this was Sunday as I am home today.
They do send out automated responses, it usually only takes a few minutes to receive but can take up to 24 hours. If you only sent in your ticket this morning, then they are still within the stated time. Also, if you read the thread linked, there have been many issues with ISPs blocking the email, and with all the phishing attempts that can be a very common problem. If your ISP blocks it, well there is really nothing anet can do from their end.