Hacked account issues
And also a way to get my character switched back over
My account has been hacked and my world got switched from DARKHAVEN which is an american server to RING OF FIRE which is a European server. I already submitted a ticked and they just simply told me I am not eligible to switch worlds. I know i was hacked because it showed that someone authorized my account from a different location. The people who answer the tickets however don’t seem to care and now I have to pay 25 dollars to switch my character back over to play with my friend….It doesn’t seem to fair is there a way to prove to them that I was hacked.
You can update your ticket and explain you feel your account has been hacked. You may have received only an automated response. There is not enough information in your post to determine what has taken place. Good luck. =)
Yea I did that and they responded to me twice saying I am not eligible for switching worlds….which I think is ridiculous because I know that my account was hacked and someone switched my world over
Well, if the only thing that happened to your account was your character was moved to another server, that is somewhat odd.
My suggestion is to change your passwords for the game and the email address associated with the game, and never share them. Because, obviously, someone else has them. Hopefully, you have authentication enabled, as well.