Guild Wars 2 Forum - Account & Technical Support

Hacked and switched to different server

So I have was hacked a while ago from some Chinese ip address. I made sure to secure my account afterwards, changed the passwords for both my email and gw2 account.

I did lose all of my stuff and my characters, but was also switched to a European server. I’ve submitted multiple tickets to get help but have yet to receive any email to help me. Is there anyway I can get a free server switch?

(edited 2014-08-02 00:25:42 by John The Death.8203)

Hacked and switched to different server

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Are you saying you have not received any responses? Or that they were unable to transfer you to a server that was, perhaps, Full or something?

Did you request an Account Restoration? And let them know which server the account was on?

Hacked and switched to different server

in Account & Technical Support

Posted by: John The Death.8203

John The Death.8203

Inculpatus cedo.9234:
Are you saying you have not received any responses? Or that they were unable to transfer you to a server that was, perhaps, Full or something?

Did you request an Account Restoration? And let them know which server the account was on?

I haven’t received any emails back. Just the automated ones.

Hacked and switched to different server

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

John The Death.8203:
I’ve submitted multiple tickets

Submitting multiple tickets can actually slow your response time down. If you have not received a response to your ticket within 72 hours post in this thread:

https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-older-Part-2-merged/

The Burninator

Hacked and switched to different server

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

You submitted your tickets at 5:00 PM and posted immediately.

This forum is not intended to expedite your responses, nor to follow up on issues that haven’t even had time for an agent’s initial review. Account compromises take time, because they must be reviewed with care to ensure the account is given only to the legitimate account owner. If you’re asking for movement between servers or for an account restoration, that too takes time.

Please do not submit any additional tickets. One has already been merged and your first ticket – 800118 – will be answered when there is information to provide or questions to ask. Tickets are answered in the order received and will be addressed as quickly as possible.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Hacked and switched to different server

in Account & Technical Support

Posted by: Linken.6345

Linken.6345

if you lost your characters cant you freely switch servers anyway then