Guild Wars 2

hey Anet i was a witness of my account being hacked just arround 20 min ago as i noticed both my email and gw2 pass where changed,
i imedietly changed my emails password and recovered my gw2 account as my friends where checking what the hacker was doing after the recovery i logged in and saw a few items where sold .
i tried to register at support but it said my email was allready registered so i clicked on forgot pass and account name filled in my email but no email was sent so i contact support filled in an ticket set up an mobile authenticatior
now what i want to know how will i be informed when i cant login to “my” Support account

Best regards Silvio ill we waiting for yours reply

srry for my english it aint my main language

You can always contact Support by sending an email to support@guildwars2.com

Good luck. =)

thank and yeah allready did it i can play again but i just want the items back

If Support determines your account was hacked by persons unknown, you can request a rollback to a time before said hack. Update your ticket to request an Account Restoration. Again, good luck. =)

yeah point is i cant register or login to my support account i dont get an email from them

Dutch Rental.8360:

yeah point is i cant register or login to my support account i dont get an email from them

?? I thought you said you sent in a ticket to support. It will probably take a good 24 hours before you get a reply from them, then you will need to do an account rollback which will take a few days longer. It might be best not to play during this time if you want a rollback. It’s possible to do something to screw it up and you lose all progress anyway.

thanks Astral ,
allready got an response from anet and restoration was offerd things will be restored asap thanks Anet keep up the fast service

Dutch Rental.8360:

thanks Astral ,
allready got an response from anet and restoration was offerd things will be restored asap thanks Anet keep up the fast service

Kewl it’s good they have this now. Glad your getting your stuff back. Have fun in game.

@astral yeah thanks they restored my account allready and actually i really never had any problems with arenanet`s service of support even in gw1 the service was good in my experience but then again its also what info u provide them ofc

thanks anet