Guild Wars 2

Hello ANet. I wanted to stop by and post my concern with the game. I haven’t had my account hacked yet but about six people in my guild have. After being hacked they contacted customer support via phone and were told pretty much they are out of luck. This response caused them to quit the game and to be honest I don’t blame them. They spent numerous hours farming out gear and items. I have begged and pleaded for them to stay with no luck. So basically I am losing everyone I had to play with, causing me to think about leaving the game as well. Does ANet have any rollback system coming in the NEAR future? I want to try to get my guild members back. Thank you for any feedback.

Gaile Gray.6028:

How did they contact Customer Support by phone, when we do not offer phone support? That’s a mystery to me!

This is why Gaile is my favorite.

I don’t know who they got a hold of or how but they did. They were told there was no date for a rollback system and to head to a Karma gear vendor. Just want people to stick around. Love playing GW2 and want to be able to play this game with the people I like playing with.

I know there USED to be phone support as I’ve used it before to recover an account and they were very helpful and the issue was resolved. This was a long time ago during the first game, though. Since then, I haven’t found any phone support and guess it no longer exists. I’m glad to see there will eventually be an option for recovery and hopefully people who have had their accounts hacked since release will be able to use it. I’ve also had a number of friends with the same problem and it stinks to see them go. :/

My account was hacked last night. I was able to fix the login info from my end before Arena Net was able to get to it. I just wasn’t fast enough.

Gaile What about the NCsoft number thats listed online for billing?