Guild Wars 2

Got mine to work……simply did the login to GW 1 trick and visited the hall of monuments in GW 1.

then I fired up GW 2 and everythig was suddenly there.

Two weeks and still waiting.

I think I’ll advise friends and family to steer clear of this game and save themselves some frustration.

Poorest customer service I’ve ever seen.

#120826-009648

Thanks for that tip Shamurai, that worked for me too. I had to re-download the GW1 client. Used my new combined GW2 login. Visited the Hall of Monuments there. Logged out and then logged into GW2 and tada! My reward points were recognized. I’ll close my support ticket now. The should do a mass reply to all the tickets though with this resolution.

Hello,

My GW1 account is already linked to this one and I can see my achievemnts in the official HoM website. I can not, however, redeem them in GW2. There is no NPC in the HoM which will talk to me to give items or achievements. The Kimmes the Historian has no ‘Show me my legacy’ dialogue option.

I bought my Portal Stone from a vendor I found in-game. I recieve no Portal Stones when I create new characters.

Att,

Use your Hall of Monuments Portal Stone to teleport into Eye of the North.

From there travel north west following the carpet into the scrying pool.

Talk to Kimmes the Historian and ask him to ‘Show me my legacy’.

As I wrote, there is no such option in his dialogue. I noticed I recieve no HoM Portal Stone when I create a character. I got mine by buying for no money from a vendor somewhere (I do not remeber where…).

I remember hearing a few people had to purchase the Portal Stone from LA too.

Are you sure your accounts are linked properly?

Other than that – I have exhausted my expertise. Sorry I couldn’t help.

Sadly that solution does only work if you actually can login to GW1 with your GW2 account data. Nice to see that some people got support! I’m still waiting though. :/
120831-008543

I have exactly the same problem since the launch of this game, have the HOM points in the calculator, linked the accounts properly but the guy at the waterlily wont give a dialog choice for the rewards. Also, the ingame hero panel of gw2 shows 0 HOM points for some reason.

Some people have suggested that logging in to gw1 seems to fix the problem but I haven’t played it for quite a few months and have unfortunately forgotten the password. Awaiting a ticket to gw1 support for password reset at the moment…

If your accounts are linked properly the username and password will probably be the same as Guild Wars 2.

The fix that has worked for everyone has been to log into GW1, log out of GW1, log into GW2.

shamurai.5623:

Got mine to work……simply did the login to GW 1 trick and visited the hall of monuments in GW 1.

then I fired up GW 2 and everythig was suddenly there.

This worked fine for me as well. Finally able to get my hands on my legacy

17 days out and no response from support.

#120826-009648

how long is my ticket gunna be “In progress”? been 3 days

120831-019037

what does ‘NCMA’ mean? the header of my ticket was updated with that prefix…

I cannot still see my stuff in HoM. I sent a screen shot of what I have comming . I have not heard about anything .Incident:120905-001193 last contact was on the 7th. I see no reason why this problem has not been fixed

I opened my ticket on August 25 and my problem is still not resolved
120825-022130

My patience has limits

yea been trying the trick with starting gw1 and going to Hall of monuments there, spoke to all the npcs just for good meassure too :P but he still says i have no items to be claimed in gw2, been waiting for an answer on my ticket since early start, and didnt bother to ask alot in the start but now its been weeks, and im starting to get really annoyed by getting only automated responses there, and no fix…

(and btw in preview half my text doesnt show up ;-) only in preview though )

18 days out and no response from support.
This time frame for support is appalling at best.
#120826-009648

still not resolved, sent my ticket since the 30th
120831-019037

I don’t have a Hall of Monument Portal Stone too despite having a linked account though I think my problem is that I deleted my first character immediately after creating him because I suddenly changed my mind and I wasn’t able to see the mail stuff.. Is there anyway to remedy this? Just learned about the stone being in the mail stuff right now…

EDIT

Okay, just walked all the way to Lion’s Arch and got the stone… Kimmes the Historian is saying how I’m not walking the same path as the hero.. anyway to solve this?

Camacho welcome to the gang :P thats about the same problem we all have here. linked accounts got points but he refuses to acknowledge that we actually do walk the same path, and this bug is low priority. so we’ll just have to keep waiting, 18 days and counting here for my support ticket regarding that annoying bug.
and all i get are these annoying (but slightly better than nothing) automated responses.

Ticket nr; 120826-008211

Yes I submitted a ticket 17 days ago and still no solution except for copy and paste reponses.

I just logged into GW1, entered my HOM, logged out, and went back into GW2 with the same problem.

Kimmes the Historian keeps saying

“In this life, you do not travel the same paths as those who came before. Only an ancient hero can quest for this glory.”

Ticket:120825-031786

Nemo.3597:

shamurai.5623:

Got mine to work……simply did the login to GW 1 trick and visited the hall of monuments in GW 1.

then I fired up GW 2 and everythig was suddenly there.

This worked fine for me as well. Finally able to get my hands on my legacy

I tried this and it said that my GW1 account was no longer authorized and wanted me to purchase the game all over again XD

I’m glad I’m not the only one with this problem..

I want my mini kitty :c

Still not resolved from the first day of headstart….accounts linked, no HoM and more than this…..GW1 is blocked while GW2 is perfectly running!!!
(and they obviously share same user and password…)

Can a community manager give us an ETA about our problem ???

Ticket 120825-005170 – opened since 08/25/2012 01:37 AM

Problem: Got 2 Guild Wars accounts and the wrong one has been linked.. It’s funny when you know the history of the ticket…:
Me: Provided information to unlink 1 account and linked the other
Support: 08/26/2012 12:42 AM “we’re still investigating this issue for you”
Support: 08/31/2012 07:09 PM – asking for my personal info (Name, Adress, etc)
Me: 09/01/2012 11:39 AM Provided the information as far as I could
Support: 09/06/2012 08:20 PM – asked the same information again, with some additional “might be a solution” information, which apparently doesn’t apply to me.
Me: 09/07/2012 04:14 PM – provided the same information as in the previous post..
Support: 09/10/2012 – Ticket has been closed:
Me: 09/11/2012 12:51 AM – Reopend ticket and still waiting for an answer..

This is what it says about my linked accounts, i’ll try to go to HOM in gw1 later today. I dont know what the “undefined” thingy meens?

“Your Guild Wars accounts are linked
Congratulations! You have successfully linked your Guild Wars and Guild Wars 2 accounts. In doing so, you now have access to the exciting rewards awaiting you inside the Hall of Monuments. The following Guild Wars 2 account information will now be used to log in to both Guild Wars and Guild Wars 2:

undefined: >insert my mail<"

I also do have this ‘undefined’ at that page.
Does anyone know what ‘NCMA’ means?

And could someone post the ‘standard-support-response’, helpful or not, some of you seem to have gotten? My support ticket is open for 2 weeks now and I still haven’t got ANY reply,. :/

I opened a ticket (120828-007381) on 28/08/2012 about my issue. It has been closed without my issue being resolved. I, too, am losing patience. After waiting two weeks and only receiving automated responses, I have to wonder if my issue (GW1 account linked to wrong GW2 account) will ever be resolved or if my new ticket will be closed without any resolution, too.

New ticket ID: 120912-004392

Responses I’ve received to my ticket were all automated and irrelevant. After receiving a reply telling me I’ll get an update “soon”, the ticket was simply closed.

Since many of the major issues are already solved, can we get a status update? at least A answer from arenanet?

I have not been able to get another response from the GW2 team, but the GW1 team finally resolved my login issue with GW1. As others reported, the GW1 trick fixed Hall of Monuments for me.

Hope this works for everyone else and Anet can catch up so they can reply to those still having issues. Good luck!

theyre still investigate the issue is what i got yesterday,
and for Kraeje.5861 who wanted the automated standard response here you go.

Thank you for contacting the Guild Wars 2 Support Team! The response to Guild Wars 2 has been overwhelming and we are doing our very best to answer questions as quickly as possible. In our efforts to do so, we are sending you this broadcast email. Please see below for information on the Hall of Monuments.

Do you see 3 points in your Hall of Monuments?*
Please note that some players may be seeing 3 points in the rewards calculator, however, you will not be able to use the Hall of Monuments unless you have applied Guild Wars Eye of the North to your original Guild Wars account.

Missing Rewards***
We are aware of an issue that is currently preventing players from viewing their rewards. Please be assured that the rewards are not lost and we are working on a solution.

Additional Information***
If you were experiencing any other issues with the Hall of Monuments, we ask that you please try again as the issue should be resolved.

Additional information on the Hall of Monuments can be found here: http://en.support.guildwars2.com/app/answers/detail/a_id/9029

If none of the above information answered your particular question, please reply to this email and let us know.

Your Guild Wars accounts are linked

Congratulations! You have successfully linked your Guild Wars and Guild Wars 2 accounts. In doing so, you now have access to the exciting rewards awaiting you inside the Hall of Monuments. The following Guild Wars 2 account information will now be used to log in to both Guild Wars and Guild Wars 2:

undefined: faceeatter@nothing.com Example:

I have this on my linked accounts and IM guessing this is why Im not getting my HOL points to show. I sent a ticket and I hope i get it solved sometime.

Rather strange but yesterday evening it all of a sudden worked, my email is still undefined but i can get my HOM rewards.

Maybe logging in to you Guild Wars 1 account helps? I did that the day before yesterday but when i wanted to go to HOM in GW1 i realised i’d first have to download everything again. So it being late i just closed the game and called it the day.

So i guess you dont need to go to HOM in GW1 to make it work, but logging in might just do it for you.

….I would really love try this solution…however when i tried I found my GW1 account was blocked for an unknown reason (while GW2 is working and account management says everything is linked fine -.-)

Dunno if it has been a long time since you logged in to your account, but it might have been hacked and used for gold selling or something? Else its another fault from ANet or somehting.

19 days no resolution.

#120826-009648

RLD you logged in to your GW1 account?

i have linked wrong GW 1 account to my GW 2 account, i wonder if that can be fixed. i mean the gw 1 account i merge when i created my gw 2 dosent exist, or have any gw 1 games on it..

Alright here is my problem with it, I have linked my Gw1 account to my Gw2 account though both are a different email address now when I check the site it says it is linked and everything is fine.
So when I get into my game I get nothing, the game sees nothing it says I don’t have anything in the hall of monumets I gone to the eye of the north by the vendor and there is nothing there.

I checked with both the emails and now it is still not working as it is getting me rather confused and not able to figure out what to do..

Hi,
I have submitted a ticket and still waiting
Every time I try to link my Guild war account i get this when i click submit
This XML file does not appear to have any style information associated with it. The document tree is shown below.

20 days, still no answer : 120825-022130
Problem not solved

Can we have an answer ? ETA ?

I’m having the same problems. Accounts are linked. I go to HoM. The guy tells me I’m not worthy. Glad I spent all that time accumulating my rewards…..

Ticket 120825-002660.

This is very frustrating , I worked my buns off for my GW1 HoM over the summer period so I can enjoy my rewards when the GW2 comes out. I am so disappointed and upset that I am loosing my desire to continue playing GW2.

After the ticket being open for more then two weeks, i got another useless copy/paste response that consists of performing the following steps that I have done at least dozen of times :

• Your Guild Wars 2 account is not properly linked to the appropriate Guild Wars account.
o http://en.support.guildwars2.com/app/answers/list/kw/8961/search/1
• Your Guild Wars 2 account is linked to a banned Guild Wars account.
• You have not logged into Guild Wars 2 and received a Portal Stone from Scornheart who is located at Hooligan’s Route in Lion’s Arch.
• You have not logged into Guild Wars 2 and talked to Kimmes.
o Kimmes The Historian is an NPC located in the Hall of Monuments and you can access him by using your Portal Stone.
• You have not logged into the original Guild Wars and visited the Hall of Momuments.

Gaile Gray, please help us!
We have seen you do “magic” on GW1 forums!

Please help us here!

Hello, I logged into GW2, got my portal stone and went to HoM. The historian pretty much told me that I wasn’t important enough for rewards, but I am supposed to get 27 points. I read somewhere that I had to login to GW1 and visit HoM to get it to work, so I went to try that, only to discover that my account had been blocked for some reason. Tried changing the password, still giving me the same answer.

What should I do?

had my ticket open since 28 august, c’mon anet get it together

Where is the fiery dragon sword for pvp, it is not under the pvp tab! Anet said we would be able to use all our rewards for both pve/pvp.

Hey guys! If Kimmes still says that you do not walk the same path with your hero in GW1, just log-in your GW1 character and visit the HoM, then talk to Kimmes, and do every option (dunno if it’s necessary) and you’ll get your items the next time you log-in in GW2.. tried it just now and I can access it now!

21 days no resolution.
#120826-009648