Help me please!

Help me please!

in Account & Technical Support

Posted by: jellyfox assassin.2468

jellyfox assassin.2468

Q:

I’m completely new to this game, and I have just bought a disk copy from Game. I’ve installed it fine, created an account with no problems at all, but every time I try to log in to play, I get a message saying it can’t access the log-in server (error 42) I’ve tried a lot of things to fix it, but I can’t get it to work!
One thing I should probably mention is I am in student halls, and therefor using the student network so it may be getting blocked? I do know though that there are other students using this network for other MMO games, so any help would be great!

Help me please!

in Account & Technical Support

Posted by: Demented Lemur.7861

Demented Lemur.7861

Right now I cant login either even though I played yesterday without a problem one thing I would suggest is if you have Avg you may need to change some of your fire wall rules like I had to do and if that dont work your probably having the same problem as me

Help me please!

in Account & Technical Support

Posted by: jellyfox assassin.2468

jellyfox assassin.2468

I have Trend security so I don’t think that’s affecting it, I’ll try changing the firewall settings anyway just to double check, thanks

Help me please!

in Account & Technical Support

Posted by: nerdymidgetkid.5710

nerdymidgetkid.5710

Is there some kinda problem with the login right now? I can’t login either, it says my username or password is invalid, even though they work fine on the forums.

Help me please!

in Account & Technical Support

Posted by: jellyfox assassin.2468

jellyfox assassin.2468

It’s just saying that I can’t access the log-in server, nothing about the log-in details being invalid :/

Help me please!

in Account & Technical Support

Posted by: jellyfox assassin.2468

jellyfox assassin.2468

Just thought I’d post this now, my problem has been resolved and I can log onto my account and play. It was an issue with the ports, but it’s all sorted

Help me please!

in Account & Technical Support

Posted by: Moderator.3406

Moderator.3406

As this issue is solved, this thread is closed.

Help me please!

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Just thought I’d post this now, my problem has been resolved and I can log onto my account and play. It was an issue with the ports, but it’s all sorted

I’m glad this got sorted out, jellyfox. Thanks for your patience.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet