Guild Wars 2

If support’s what I think it is (back and forth reply w/ a real person & not a series of automated response) then I have a severe feeling that there would be people who would give a piece of their mind after not being responded to for a long time or just plainly be unhelpful b/c of how irritated they are out of not being able to play the game. The more lip you give to the support, the longer it will take for them to help you which will further delay their ability to help others. You must also try to be as clear and direct but detailed as possible when explaining your situation. So far I’ve only received automated responses so I don’t know how the GW2 support works.

P.S. (the statement below is purely of speculation, I don’t speak for/as a GW2 staff)
-For those of you thinking about getting a refund you’ll probably get it after everything is over b/c they prioritize hacked accounts then everything else. By this time you should consider if it’s really worth it to refund after everything is working perfectly. I think it’s also only applicable to digital downloads b/c returning a physical copy to your retailer is a different thing… Don’t know…

We paid a good amount of money for the game, good support should be included in that.

Bloodtau.4672:

We paid a good amount of money for the game, good support should be included in that.

good security as well….

Incidentally you don’t ever talk to someone. You get talked at and have the choice to reply. Just the nature of their support system not a dig on support staff.

The staff does not equate to the number of fans, let alone the whole support team. That and there’s nothing you really can do, bursting all of your frustrations to the support isn’t going to help – that’s venting, a lot of people do so here in the forums.

security was NOT there fault, at all, its your own/, you=using same password, email etc., or from gold seller websites.

The thing is, they should have planned for this.
Quite possible the worse account security and support I have witnessed on a games launch to date….

VanderBeltLegacy.4736:

security was NOT there fault, at all, its your own/, you=using same password, email etc., or from gold seller websites.

I couldn’t have phrased this statement better.

The hackers used harvested accounts and brute force attacks.

Demigod.7516:

The hackers used harvested accounts and brute force attacks.

This. The hackers have a bank of information that they test to see if any information is reused – at least that’s what I read somewhere.

And brute force attacks. As in they know your username and try random passwords until they get in. Don’t assume that everyone who got hacked had any control over it.

Demigod.7516:

And brute force attacks. As in they know your username and try random passwords until they get in. Don’t assume that everyone who got hacked had any control over it.

I was just adding to your statement bro. “THIS (meaning your statement)DOT Then my statement” no need to go all sensitive brobro.

VanderBeltLegacy.4736:

security was NOT there fault, at all, its your own/, you=using same password, email etc., or from gold seller websites.

Oh how very wrong you are.

Please keep this forum clear for actual support issues. Discussion is not permitted in the support subforums.