How do I reset my password?

How do I reset my password?

in Account & Technical Support

Posted by: SoulstitchMMO.1396

SoulstitchMMO.1396

How do I contact support? I don’t know my password (it’s saved in my browser) I don’t know the serial number (digital purchase and I don’t know how to find it in the email) and I don’t know the support email to email them about getting my account back. I went to this link:

https://eu.support.guildwars2.com/app/utils/account_assistance

and it’s not sending me an email.

How do I reset my password?

in Account & Technical Support

Posted by: LHound.8964

LHound.8964

Have you already tried through this link?

https://en.support.guildwars2.com/app/ask/

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How do I reset my password?

in Account & Technical Support

Posted by: SoulstitchMMO.1396

SoulstitchMMO.1396

LHound.8964:

Have you already tried through this link?

https://en.support.guildwars2.com/app/ask/

Yes, and here’s the thing. I can log into there with my username / password, but the same username password doesn’t work when trying to log into the game. Or these forums.

(edited by SoulstitchMMO.1396)

How do I reset my password?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I think you should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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