Guild Wars 2

First off I am posting using my wife’s account because mine seems to have been “hacked”. However I’m not so sure what exactly is going on with it.

I got home from work to find that I couldn’t log in. So I check my e-mail in case I need to do something (account is only 24 hours old) to find an e-mail saying

Someone -hopefully you!- has requested to change the email address associated with your Guild Wars account.

Need help or have questions about your Guild Wars account? Visit our support site: http://support.guildwars2.com/.

Thanks!

-The ArenaNet Team

However!!!!

When I use the “I forgot my username” feature to have them e-mail it to me, I DO get an e-mail at this same e-mail account that says…

In response to your request to be reminded of your username, please note the information we have on file for you.

Username: Myemail@myemail.com (correct email)
Email address: Myemail@email.com (correct/same as above)

If you have forgotten your password, you can request to reset it at: Account Assistance

If you did not submit this request, please disregard this email.

So I am being told my e-mail was changed yet I can get an e-mail from Anet to this email saying this email is the one associated with my account.

Which leads me to believe that my e-mail wasn’t changed and all I need is a password reset.

However when I use the “forgot my password” feature I do not receive an e-mail, which boggles me since I get get the other one just fine.

So what I am essentially figuring out here is that according to their Sept 11th update I have to wait 5+ days for a password reset that will take a tech support agent 30-45 seconds to manually send me an email or reset the password for me.

And just to throw it out there… Gaile if you see this and can simply manually send me a password reset e-mail to the e-mail address on this incident report (120912-001627) I believe given the fact that my username/e-mail is still being recognized by your system that I should be okay to just change the password and regain control over the account..

I only have about 5 hours invested into the game so I don’t care what has happened to the characters/items/currency etc. I can gain that back quickly enough once I regain control of the account.

Upon trying to log in it now tells me that the email address is not found. This is so rattling… My email was changed, but Anet says it wasn’t changed, yet the launcher says it can’t be found. I am starting to think this is less likely a case of hackers and more likely a case of faulty database organization/communication. Seems like Anet has all the data but that the diff parts of GW2 aren’t communicating with each other.

Ok so I have been watching with my wife’s account for any activity on my account. While I have not yet seen anyone playing my character I can confirm that I have gained 2 levels since the last time I played. I hope they had fun gaining those 2 levels, cause I didn’t

That is weird. As far as i know when you request to get and email change they send you a confirmation email. That original email that you got should have had a “please click here to confirm” link. Without clicking that link no changes would be made. So it might also my safe to assume someone had access to your email.

Zombiemike.5814:

That is weird. As far as i know when you request to get and email change they send you a confirmation email. That original email that you got should have had a “please click here to confirm” link. Without clicking that link no changes would be made. So it might also my safe to assume someone had access to your email.

From what I have read in a number of other threads while researching this issue it seems someone at Anet dropped the ball big time and have the confirmation email going to the NEW email account instead of the old/existing email account. Makes stealing accounts real easy. Also don’t understand why to change the password you have to have your serial key but you don’t to change the email address.