How in depth are reports looked at?

How in depth are reports looked at?

in Account & Technical Support

Posted by: Turial.1293

Turial.1293

So here I am sitting in LA sorting out my bank and a player takes out one of those choir bells and starts mashing the highest sounding note possible over and over again, without stopping. After several minutes, I whisper this player to stop but I get no response, a few moments later, another one of these players shows up and starts mashing his bell. There is now 2 obnoxious players creating this ear-piercing sounds. I also whisper the second players to stop, they continue so I report both for “Spamming” and turn my speakers down (which I should not have to do). Another player asks them publicly to top ringing the bells at which point they start trolling the player, I say to the player to just report them for spamming and turn his sound down so these 2 bell ringers then mention they have reported us for abuse and make all kinds of unfunny remarks to banning, germans and reporting players., telling us to go find a different bank to use. Completely out of line, so I then report them for “Verbal Abuse” also as they were insulting both myself another player.

So, my question; Will the chat log be looked at correctly or will I be looking forward to a ban when I log back in? (no need to answer the second part)

When will something be done about bell spammers, a mute option perhaps?
I shouldn’t have to turn down the music of Jeremy Soule because ignorant people want to drive normal people mad.

“Some of my best friends are heterosexual”

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Posted by: Morian.2031

Morian.2031

They will look at the chat log and what happened, you should be just fine.

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Posted by: Loli Ruri.8307

Loli Ruri.8307

Somebody did this to me in the game too. All I had to do was, turn my sound down. Problem solved.

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Posted by: Teege.4623

Teege.4623

Turial, I would also grab screenshots as well to go with it and submit them in a ticket here on the forums so they can reference that with your in-game tickets. Anet should really take that seriously because that behavior is against the code of conduct and by doing nothing just enables them to further harass people.

Somebody did this to me in the game too. All I had to do was, turn my sound down. Problem solved.

Please don’t ever become a game developer. Innocent players should never be punished (having to turn down your volume, which is part of the game play experience, in this case). Give them 72 hours out of game to think about their poor decision and if that doesn’t work then I don’t think many will miss them if they’re banned altogether.

“We just don’t want players to grind in Guild Wars 2.” -Colin Johanson
Don’t support the Gem Shop, it’s that easy.

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Posted by: Turial.1293

Turial.1293

Oh yes I don’t actually believe I will get banned for whispering a player to “Knock it off!” but I don’t want to go through the whole support ticket effort because they didn’t look at the report correctly. This thread is more about asking the devs what their plan is to combat these annoying people that have nothing better to do than ruin the game for others.

@Loli – the point here is that players should not have to turn their sound down because it is not a game sound that is bugging out or just really bad music, it is players abusing an in game item to annoy players. I like the music of GW, why would I want to turn it down when Anet should be doing something about these players.

Any kind of a response from a dev on what will be done about these players in the future would be appreciated.

“Some of my best friends are heterosexual”

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Posted by: Turial.1293

Turial.1293

More than 5 minutes later and this player, “I Nuka Cola I”, is still bashing the high octaves, from the looks of it he was following the Charr in the picture, Groknar, all over the TP and LA and spamming it on this player. You can see in the chat log that several other players are asking this person to stop, this should be what gets somebody a 72 hour ban, not a poor name choice IMO. This is one of the players from my OP also.

Attachments:

“Some of my best friends are heterosexual”

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I am sorry this happened to you. I wouldn’t worry about getting suspended, but if you do, please immediately submit a ticket and explain the situation and the team will sort it out.

I have started an email thread on this issue. We had a similar situation of “sound harassment” in Guild Wars, and if this proves to be an issue, the devs will want to know about it. So thanks for the reports and we’re sorry about any issue you experienced with players who are not showing the proper “spirit of the season!”

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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Posted by: Nalora.7964

Nalora.7964

Annoying people was one of the reasons I liked “no cost” waypoints and multiple instances that I could choose to go to in gw1. If someone was annoying me? I just poofed away.

DEMAND Bunny Slippers and a bathrobe!

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Posted by: Avien.8036

Avien.8036

Oh btw does this means I can now start reporting people using great chainsaw skins as verbal abuse. I find the engine sounds to be highly irritating, disturbing and abusing to my ears. Will I get banned for reporting people with great chainsaw skins now? Talk about double standard.

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Posted by: Turial.1293

Turial.1293

I am sorry this happened to you. I wouldn’t worry about getting suspended, but if you do, please immediately submit a ticket and explain the situation and the team will sort it out.

I have started an email thread on this issue. We had a similar situation of “sound harassment” in Guild Wars, and if this proves to be an issue, the devs will want to know about it. So thanks for the reports and we’re sorry about any issue you experienced with players who are not showing the proper “spirit of the season!”

Thank you for the response Gaile, I am a little surprised that this has not been brought to the devs attention already. To be honest if I do end up with a suspension for wrongful reporting by these players I probably won’t submit a ticket, 72 hours and I doubt the ticket will have been seen, chances are it would be faster to just wait it out. If logs are checked correctly then I won’t be suspended so I have nothing to really worry about.

Oh btw does this means I can now start reporting people using great chainsaw skins as verbal abuse. I find the engine sounds to be highly irritating, disturbing and abusing to my ears. Will I get banned for reporting people with great chainsaw skins now? Talk about double standard.

Nope, the chainsaw is loud, it should have been fixes if I remember. I don’t report people because they have a bell, if they are sitting there, playing badly, but playing more than one note then they are just playing with it. If someone runs by you with a chainsaw and you hear the noise then neither of those examples is harassment. If the choir bell is rung constantly or the chainsaw is mowed over and over while following players around to annoy them, then yes they are abusing the item to troll players. Not a double standard, you just need to know the difference between what is accepted and what is not.

“Some of my best friends are heterosexual”

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Posted by: Avien.8036

Avien.8036

Personal attack is not allowed in this forum. Please read code of conduct. Great chainsaw sound is really annoying. More annoying than choir bell if you ask me. There are players who are already glitching the infinite animation especially warrior and wielding a great chainsaw can cause verbal distress to the ear, more so than a high octave choir bell. Perhaps, the poster above will like to contribute to the discussion in an adult manner instead of trolling me with nothing much to say.

Thanks.

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Posted by: Ravien.4823

Ravien.4823

Personal attack is not allowed in this forum. Please read code of conduct. Great chainsaw sound is really annoying. More annoying than choir bell if you ask me. There are players who are already glitching the infinite animation especially warrior and wielding a great chainsaw can cause verbal distress to the ear, more so than a high octave choir bell. Perhaps, the poster above will like to contribute to the discussion in an adult manner instead of trolling me with nothing much to say.

Thanks.

How was he trolling? He made no personal attacks nor did he do anything else that is against the code of conduct.

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Posted by: Moderator.9532

Moderator.9532

As the issue at hand has been resolved, this thread is closed.