How long to get restored?
ArenaNet Communications Manager
Once the GW2 support team sees that the account has been compromised and you accept the terms of restoration, how long does it actually take for them to get it done?
Once the facts are established, most of these matters are resolved within 24 hours. If there is a lot of required investigation, it could be a bit more, but many players have reported an account retrieval and restoration in a matter of just a few hours.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet