Guild Wars 2

Can someone tell me how to get a hold of support to reset my password?

I have 4 accounts and 3 of them are working. I tried the 4th one but I cannot remember the password. When I try the weblink I enter the email addy and the character name used and I have tried all 4 of the access codes I have but I keep getting an error indicating to contact support.

I have sent them numerous e-mails but no one is responding over the past 2 weeks and no one is responding.

I really want to purchase Guildwars 2 on this account.

Via the support link at the top of the page.

That is not working.

I navigate through to have my password reset.

I enter the email addy and the character and I have tried all the access keys that I have.

I keep getting an error to contact support but I am not sure how without an access key.

I have sent e-mails to support@guildwars.com but no response.

If you are not sure of your access code or any other requested information, leave those field blank.

I tried that.

I type in a description and when I hit submit I get

Request could not be created as:
Issue: cannot be blank
Guild Wars 2 E-Mail Address (Account Log-in Name): cannot be blank

I have just purchased 2 copies ofe Gw2 game. One for me and one for my wife. I connected mine up to my Gw1 account and I am trying to connect the second copy of Gw2 to my wifes Gw1 account.

Since I have forgotten the password I am trying all sorts of things to get this reset.

You don’t know the e-mail address that the account uses to log in?

I don’t have a gw2 email account this is what I attempting to create.

I have a gw1 account that I am trying to link.

I can specify my gw1 account as the gw2 account but it still gives me the error about the issue being blank.

Thank you Gaile.

I will send off a note to the e-mail you suggested with the subject line.

I am hoping they can help.