Guild Wars 2

I was banned on Sunday September 9th. The reason I was banned “for using a bot or other third-party program”. As frustrated as I was I opened a ticket and tried to have this issue solved putting my judgment and faith in ArenaNet to fix the mistake. Instead when I look at my log in status the following day, my account was no longer banned but terminated. This angered me to no end and so I spent the last two days trying to figure out exactly what I committed to give the impression I was using a bot or third party program.

I recently read a post on Reddit where some people were explaining why or how they got banned. I then read a post that was eerily close to something I had noticed in game. I now realize why this led to my ban, and it disgusts me.

I played the engineer class and played using all turrets in my skill slots. I then invested my traits into “Tools” to get the ability to have my turrets auto-repair. Now normally a turret without the the self healing trait will explode or go away after a particular amount of time has passed. If you use the trait however the turret remains and this is where the ban comes into play. I would lay down turrets in an area where an event would occur while heading to another area where I would personally participate. Since you helped with both events you then get each of the rewards. However I did not know at the time that turrets would not go away if the self-healing trait was unlocked. I then went AFK to go pick up some food and on my return a Ban had been issued.

This is not botting or third party use, however ArenaNet considers anything you do not attend as botting since you are not physically participating or are present. Meaning the program is doing the work for you. This has become painfully clear to me that instead of changing an aspect of the game to not allow turrets to remain forever so long as the trait is on and you are in the region. They do not warn me at all, it is simply a ban to quickly solve a simple issue. It sickens me that they assume a vast majority of the GW2 community is constantly looking for trouble, when in truth we just want to enjoy the game.

I would love for them to own up on this issue, but I am pretty sure they never will.
Here is my Incident number if you ever care to look 120909-001580.

just a quick question. Did ANet tell you this is why you were banned or did you read what other people claimed got them banned and believe it? I only ask because I really can’t see them terminating an account for botting from this. I could see them suspending someone for exploiting game mechanics possibly from this but not a full perma ban.

Actually, we know that ArenaNet have set up software to test for bots and eliminate (perma-ban) those accounts. It’s entirely possible that that software isn’t entirely foolproof yet, and that it will make a few mistakes. But you can be assured that ArenaNet will fix those mistakes when they are discovered, and that they will admit those mistakes and give back access to anyone who accidentally got banned in that process. So if that was indeed the reason for your ban, then I’m sure this will get resolved within the next couple of days.

Another ban by mistake. This is the most ban happy MMO I have ever seen in my life. I wouldnt mind other than the fact that they are banning to many poeple myself incldued by mistake.

noobdestroyer.4271:

Another ban by mistake. This is the most ban happy MMO I have ever seen in my life. I wouldnt mind other than the fact that they are banning to many poeple myself incldued by mistake.

The majority of bans so far have either been:

1. Well deserved
2. A ban on a compromised account to prevent the hacker from further exploiting the account

I have seen very very few cases of accidental/unwarranted ban.

Silentear.3490:

Nate.3927:

noobdestroyer.4271:

Another ban by mistake. This is the most ban happy MMO I have ever seen in my life. I wouldnt mind other than the fact that they are banning to many poeple myself incldued by mistake.

The majority of bans so far have either been:

1. Well deserved
2. A ban on a compromised account to prevent the hacker from further exploiting the account

I have seen very very few cases of accidental/unwarranted ban.

---

Then you should open your eyes mate.

and you need to stop believing every random person on the net. It’s been proven time and time again with this game and other games, that people can and will lie through their teeth to make themselves look more sympathetic when they don’t deserve it. I’m not saying nobody was unjustly banned, some people likely were, but the number is not huge by any means.

And in your specific case, I don’t know whether or not your ban was warranted. IF you’re telling the truth, then it wasn’t, but throwing insults around the forum will make whoever is assigned to your ticket less enthusiastic about helping you. I’ve worked support before, despite many companies’ code of conduct, people are people and we are always more willing to go out of our way to help nice/polite people than people we see as annoying. I’ve seen many people in support(myself included) work overtime for no pay to help a particularly nice person who was having a problem just as often as I’ve seen people leave a ticket until the next day, or leaving it until the SLA absolutely demands that they deal with it simply because the person who raised the ticket was being incredibly insulting with their comments.

I have had the exact same experience. I was banned for using a 3rd party program. Then the next day it changed to terminated account for using same.

I played an Engineer and would put the turret on auto attack (which causes it to attack any mobs in range and once destroyed re-spawn) during an event.

That is the only thing close to a violation that I can find in my actions in this game. I got my email today from GM Khaine that said they had found evidence that supported this 3rd party program – but that is impossible.

I run Kasperky and Ventrilo and that is it while playing. This seems like an egregious penalty and completely unfair.

Is there anyway to appeal beyond being contacted by a GM?

001:000944:31039

Nate.3927:

Silentear.3490:

Nate.3927:

noobdestroyer.4271:

Another ban by mistake. This is the most ban happy MMO I have ever seen in my life. I wouldnt mind other than the fact that they are banning to many poeple myself incldued by mistake.

The majority of bans so far have either been:

1. Well deserved
2. A ban on a compromised account to prevent the hacker from further exploiting the account

I have seen very very few cases of accidental/unwarranted ban.

---

Then you should open your eyes mate.

and you need to stop believing every random person on the net. It’s been proven time and time again with this game and other games, that people can and will lie through their teeth to make themselves look more sympathetic when they don’t deserve it. I’m not saying nobody was unjustly banned, some people likely were, but the number is not huge by any means.

And in your specific case, I don’t know whether or not your ban was warranted. IF you’re telling the truth, then it wasn’t, but throwing insults around the forum will make whoever is assigned to your ticket less enthusiastic about helping you. I’ve worked support before, despite many companies’ code of conduct, people are people and we are always more willing to go out of our way to help nice/polite people than people we see as annoying. I’ve seen many people in support(myself included) work overtime for no pay to help a particularly nice person who was having a problem just as often as I’ve seen people leave a ticket until the next day, or leaving it until the SLA absolutely demands that they deal with it simply because the person who raised the ticket was being incredibly insulting with their comments.

How many games have we seen where bans were issued due to failed systems? How about every single one. Prime example the post you quoted was deleted . To talk about how customer support are more than willing to go out their way to deal with friendly complaints is a joke. Every game I have ever played since the first online games has had issues where more faith was put in faulty detection systems than common sense. 9/10 the first thing customer support does is spam some non related copy and paste reply. Your job as customer support is not to ban someone who is annoying it is to do your job no matter what. And to say that bans are not common through issues with their software has to be the biggest joke of the century every major company has had issue with false bans, people have every (removed kitten prefer gerbils) right to be angry if they have just been banned after a week when they get some BS explanation and no investigation.

Its amazing no staff has taken 5 mins to actually look into this.

And the fact that we wernt using 3rd party programs but thier support is 99% non-human bots.

THEY need to fix THEIR 3 party programs and stop banning ppl.

Can some staff show me where it says in the tos “dont enable an in game fuction and go afk”?

Wow, They changed my original Post title. It originally was “I Found out why I was banned, and it sickens me”
I guess I was too vulgar for their tastes…I am going to confirm that I was banned for using the auto heal turret trait solely on the fact that they send me automated emails that inform me of nothing. I will possibly change my belief If i was shown in their logs with some insight as to why I was possibly terminated. However they like to send me automated messages and ban me based on their beliefs. So I will believe what makes the most sense until proven otherwise.

It seems that some others are having the exact problems with this turret issue, not as many that are getting banned for the afk third-party/botting accusations. None the less ArenaNet needs to address the issue instead of avoiding the matter.

I was Just unbanned. Thank you Arena Net For fixing this issue.