Guild Wars 2 Forum - Account & Technical Support

I can login to arenanet but not the game

Posted by: hepkat.2085

hepkat.2085

I can login to this website/forum no problem, but when I try on the game it says account name or info is invalid. If I go to reset password/account, it just says “error please contact support”.

I contact support and still nothing after 3 days.

I haven’t played in awhile, but I assume the account/login for the same is still the same as for the forum/arenanet?

Why can’t I get in, why won’t it reset, and why is support not replying after 3 days?

I can login to arenanet but not the game

in Account & Technical Support

Posted by: hepkat.2085

hepkat.2085

I finally figured out, thanks to astral projections on another forum. use email address vs account name.

I can login to arenanet but not the game

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

hepkat.2085:
I finally figured out, thanks to astral projections on another forum. use email address vs account name.

Glad you are able to get in. Have fun in game.

And yes, it’s confusing, it’s a common error.

I can login to arenanet but not the game

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

This is a common error, and I’m sorry that your “join-up” experience was delayed by the confusion. I’ve just sent an email to our entire production team to see if we can tweak our log-in page to make it clear it’s an e-mail address we’re seeking, and not the Display Name we also ask you to create. It may be very difficult and unproductive to make an interface change of this nature, but I thought I’d ask, just to check.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet