Guild Wars 2

laokoko.7403:

I’d like to contact support. But I don’t think I can because the website blocks support for people in my region(other people can’t contact support where I live too, I live in Taiwan). How am I suppose to get help?

My problem: I bought a molten alliance mining pick, and I bought another 1 again. But I realize Anet changed the mining pick to account bound.

Now I like to get a refund of gem. Since no point to have 2 if it is account bound.

I have never known our website to block any region. (And hi there, I <3 Taiwan — went there in 2006 and has such a wonderful time!) Anyway, can you tell me the exact message you get when you click the word “Support” at the top of this page? We do want to help you!

And the advice you received may be the answer: Although it’s not as speedy, you can e-mail Customer Support for Guild Wars 2 by writing the details of your situation in an email addressed to: Support@GuildWars2.com.

laokoko.7403:

I can visit the support page now. thank you.

Great! I’m glad that worked out ok for you.