Guild Wars 2

I only have one email. I used to have three, but the other two were constantly being hacked, so I got rid of them. My current email is completely secure and has never been hacked, so I kept it.

And because of that, I can’t make a support account.

I have been banned for 72 hours for… some reason. I was just banned today. I tried to create a support account, but I was not allowed because I used the same e-mail address as I used to create my main account.

I shouldn’t have to make another email just to create a support account.

I only use my email for game registration purposes. I have never had nor found a need to use it for personal correspondence, since I own a phone and have FB. How can I find out -why- I was banned and what I was banned -for- without a support account?

This is frustrating, so any help would be greatly appreciated.

I find it odd that you cannot use the same e-mail. I have seen a suggestion that folks use a different one for security reasons, but not a requirement. What is the exact error message you are getting?

Opening a ticket through Support is the only way for you to get answers about your specific situation.

I have problems with my support account currently too. That means I cannot access it. But you can still open and process tickets, because you will receive the answers via mail. I am currently doing so.

That’s odd – you are supposed to be able to create a support account with the same email as your game account.

Rajani Isa.6294:

That’s odd – you are supposed to be able to create a support account with the same email as your game account.

I guess in most cases you do just that. Mostly a person has just one mail account and usually that will do.
I have more than one. There is one special which I use to all lowly things from which I expect to receive spam. For the GW2 account I created a special one too – a unique mail. And my main mail address is used for the support account.