I cannot create a support ticket
To contact CS, go to the Top of the Page – Services/Support – Submit a Request.
Your Account Name is the email you associated with your Game Account, found at the top of this page under your Display Name and above mail/Forum Profile/My Account/Logout.
Your Display Name is pmeister.3014
You can leave any of the fields in the webform blank, if you don’t know the information, but you must choose a category for both the drop-down menu selections.
Good luck.
(edited by Inculpatus cedo.9234)
Well don’t I feel like an idiot.
Thank you so much I probably wouldn’t have been able to solve this otherwise
No problem. You are most welcome. =)
Well don’t I feel like an idiot.
To be honest, whomever decided to call an email address an Account Name needs to take some blame for this….
I get for security reasons NOT calling it an email address is a good idea, but still….
We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances
Fate is just the weight of circumstances
That’s the way that lady luck dances
Well, to be fair, when creating a Support Ticket, it specifically asks for your email address, and shows in parentheses (Account Name).
It also gives an example of what a Display Name is, so….
Ticket submission isn’t that confusing. Other areas, well….maybe not so much. I don’t know.
ArenaNet Communications Manager
I agree it is a little confusing. But adding the explanatory bit, like (e-mail address) has helped make it clearer.
Account Name: Your e-mail address with which you log in to the game
Display Name: The name that is shown in the game, such as Gamer.1234. Display Names always have four random numbers after them.
Character Name: The name given any of the characters on a particular account.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet