Guild Wars 2

I have logged with new character after the update and I received mails of magic find, adventure box, thinking they were an account emails! Then I deleted the new character to create new one and the email didn’t return to the others characters and I lost all the content in the mails (5 magic find essence, 5 continue coins of adventure box.
I hope that you can do something for resolve this big problem, you can see that I don’t have anymore my magic find.
thanks

Please file a support ticket. Instead of using the site that currently has some bugs you can also mail them: support@guildwars2.com

Please see the sticky in this section bout how to file a ticket for information you should include in your request.

I just sent ticket and I posted it as better as i could for my english.
Any help would be very appreciated if you can resend those 2 mails
Thanks

First off all, thanks for sending the ticket.
Second, as far as I know the support team speaks all languages that are also supported by the game (and if I’m right some more as well), so if english is a problem, maybe you can speak a different language?!
Third, I understood your problem straight away, so your english can’t be that bad

Thank’s a lot for your answer, I’m still waiting for this, I logged in on support page and I see that is still unresolved, I’m still waiting for this mail with the 5 essence of luck and the 5 continue coins of adventure box to make good achievements with living story, I have magic find at 2%
Please help I’m glad to wait…

Hi,
I can imagine your impatience, but it can take up to 72 hours for support to come with an answer. Be warned that an answer doesn’t need to be a solution. Support has limited ways of creating ingame items out of nothing. It might simple be that it is impossible to fix this (Gaile’s reaction indicates that it might be very difficult for support to fix this). So be patient and give them time. The easy answer would be ‘No, we can’t help you’. The answer that takes more time would be ‘It was very difficult, but this should help you’. (so speedy answers are not always the best kind of answers).

I submitted a ticket 2 days ago about simply NOT getting either the MF items nor the Continue Coins. Got a response yesterday asking me to run some system analysis utility and send them the results (I know this is an automated, “please gather this info for a user side issue debug”, response). I’m not installing that utility on my system as it has nothing to do with the issue I reported.

The mail system is messed up and all I really want right now is someone to tell me MY particular issue will be resolved (I’m not even in a huge hurry to get these items, tho sooner would be better than later on the MF items).

Brother Grimm.5176:

I submitted a ticket 2 days ago about simply NOT getting either the MF items nor the Continue Coins. Got a response yesterday asking me to run some system analysis utility and send them the results (I know this is an automated, “please gather this info for a user side issue debug”, response). I’m not installing that utility on my system as it has nothing to do with the issue I reported.

The mail system is messed up and all I really want right now is someone to tell me MY particular issue will be resolved (I’m not even in a huge hurry to get these items, tho sooner would be better than later on the MF items).

Please understand that refusing to do so will likely lead to a situation that your problem will not be resolved. I have worked in customer service in many years, and I know that some things you ask from customer make absolutly no sense at all. But to put a ticket through this info is required and if not present, the person who actually needs to solve the issue (not the support agent trying to help you) will not look further but sent it back. many times in my own job that wasn’t even company policy but an demand from an outside supplier. Fighting these systems is extremely hard for someone working for such a company, let alone for the customer. So you can try and be a Don Quichot here, or just swallow it and do what they ask.

Also understand that it is impolite to hichjack someone elses thread. This issue is clearly different. The OP admits he made a mistake cause he didn’t realised that the email was ‘soulbound’ and ask for a solution where you are claiming you never recieved the email. That is an different problem.