I've had it.

I've had it.

in Account & Technical Support

Posted by: Kodiaki.6178

Kodiaki.6178

I have had it with your bullkitten.

I logged out from my own account to let my friend play and now I can’t log in any more. Every time I try to log in. I get a message that says I either have wrong username or password. I’ve tried changing password. I’ve tired to recover my account. But they don’t work. I can’t submit a ticket because my support account is not working either. So thank you for this wonderfully bullkitten customer support which I’ve been getting from you for the almost past year. And I’m so kitten that I couldn’t care even if you ban me

I've had it.

in Account & Technical Support

Posted by: Draygo.9473

Draygo.9473

Your support account is separate from your game account, if you haven’t created a ticket before you need to create a new support account.

If you cannot remember your support account email, simply emailing support@guildwars2.com will get you in touch with a customer service representative who can handle your case.

You shouldn’t be sharing your account either.

Delarme
Apathy Inc [Ai]

I've had it.

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I have had it with your bullkitten.

I logged out from my own account to let my friend play and now I can’t log in any more. Every time I try to log in. I get a message that says I either have wrong username or password. I’ve tried changing password. I’ve tired to recover my account. But they don’t work. I can’t submit a ticket because my support account is not working either. So thank you for this wonderfully bullkitten customer support which I’ve been getting from you for the almost past year. And I’m so kitten that I couldn’t care even if you ban me

And this is why the rules state that account sharing is not allowed: Account sharing is one of the biggest reasons for account terminations, in that ownership disputes arise, someone gets greedy and decides to keep the account for himself, one of the user spends all the wealth on his own character instead of sharing, someone decides to sell the account (also forbidden) or let another person share, someone trashes a PvP records, and on and on.

As stated above, your support account is entirely separate from your game account. You can contact support and they will try to help, but since you were account sharing, it’s likely the account is in “ownership dispute” and will be closed. (Not as a punitive action, but because it will be impossible to positively identify and help the real owner.)

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet