Guild Wars 2

my account return back

when i was blocked too confused to me by botting

because Im Innocent

( yeah my english so bad )

so.. I want to tell support team ‘thank you’

when did it happen and when did you launch the ticket? we like to know how long we have to wait to get an answer

I waited 5 days before there is an answer that actually makes sense. Before that, it’s all repeating ’what’s your cdk? what’s your email address’ over and over again. If there is anyone who needs to be banned for botting, it’s ArenaNet.
The customer support here is a real letdown.

grats man! That a rare to see here! How much time do you wait for that?

noobftw.9654:

I waited 5 days before there is an answer that actually makes sense. Before that, it’s all repeating ’what’s your cdk? what’s your email address’ over and over again. If there is anyone who needs to be banned for botting, it’s ArenaNet.
The customer support here is a real letdown.

Well, you’re not paying for it, so its going to be minimal.

Renegadeimp.8439:

noobftw.9654:

I waited 5 days before there is an answer that actually makes sense. Before that, it’s all repeating ’what’s your cdk? what’s your email address’ over and over again. If there is anyone who needs to be banned for botting, it’s ArenaNet.
The customer support here is a real letdown.

Well, you’re not paying for it, so its going to be minimal.

We as clients are paying for it, you know how much money they do from each game sold, and also each time people uses real money to buy gems and stuff in-game? also… not to mention how many of us get SUSPENDED for nothing and it seems they forces us to BUY the game ONCE AGAIN in order to have our characters back on a new account, that means, we are paying twice the real price. You know how much money they do? tell you if they continue like this they would for sure find some people suing this company for big money. So they better start improoving support and more than that, FIXING the problem with their AUTOMATED bans, because no one will tell me they are not using auto banning programs.

Atually, if we want to get techical here, Customer support is a luxury after purchase. They don’t have to do it, especially since by all accounts it is free.

Your original purchase of the game covers all costs incurred by Arenanet in developing the game to release, and adds a small profit on top, just as any other business would have.

Again, in an non subscription game, you cant expect the same level of customer service as you would in a pay to play game, such as WoW.

Actually you are wrong Renegadeimp. I expect more out of a non subscription customer support team than a subscription team. I paid for a game that was supposed to be finished and not require alot of support so when it does I expect it to be available and quick reacting.. If I was in WoW I would want support to be available but with the numbers of complaints , responsive but not immediate. This is a finished product that is suppose to be 100% ready for all known aspects of the gaming community. We all know there are threat out there and bots out there, so do the developers. So there is no excuse for this rampant barrage against the entire player base that has no support or responsive control agenda.

Renegadeimp.8439:

Atually, if we want to get techical here, Customer support is a luxury after purchase. They don’t have to do it, especially since by all accounts it is free.

Your original purchase of the game covers all costs incurred by Arenanet in developing the game to release, and adds a small profit on top, just as any other business would have.

Again, in an non subscription game, you cant expect the same level of customer service as you would in a pay to play game, such as WoW.

Sorry to say you are wrong, the support team doesn’t work for free, where have you ever seen that happen? you think there are people in this world working for more than 8 hours without being payed and even getting flamed by people that got suspension on their accounts? impossible. I am a business man, american, living in China, I know a lot about business as I sell cellphones out to america and other countries, support crew works for salary. Lets take a simple math, saying there are exactly 25 servers in NA (and not to mention there are also 27 servers in the European servers, I checked that info). Then just simply multiply a small amount as 3000 people per server (which is false, some servers goes far more than 30,000 people at the same time on a day), you get a total of 75,000 people (as I repeat it is just an example, in reality is far more than this). How many employees do you think ArenaNet has?, lets exaggerate and say 300 people in NA. From those employees lets say and again, exaggerate and say they have 100 support (which I doubt they do have that many, otherwise we wouldn’t have people waiting for more than 5 days). 100 people in support crew, everyone getting a salary of 2000 dollars (which I doubt is that much, for sure is just 1,200 or 1,500 that is the salary I would pay for support in USA) which makes a total of 200,000 dollars.
Ok so support = 200,000 dollars
Now, how much do they get?
Lets use the ultra minimal number which I used as an example = 75,000 people playing the game (yeah right this little hahaha sure) multiplied by 60 dollars makes a total of 4,500,000 dollars which is a small ammount compared to the reality (in reality they are far than 30 milllion dollars by now, taking real numbers).
Now lets pay those 200,000 dollars… we still have 4.3 Millions and growing… ohhhh and not just that… people daily buy gems to get accessories., clothing, gold, etc. There are people buying gems, and accessories everyday, adding around 1 million dollars per day. Remember they tried to use the tactic LoL is using, “free game” but getting billions of dollars, this is what these companies make us think as a propaganda, “it is for free”, but in reality, it is not, you will get into the game and there are just a few people that wont spend anymore money rather than paying 60 dollars, on the other hand there are thousand other ppl that keep buying every small thing that would be offered, “EVERY SPECIAL EVENT”, I have seen lots of people with the mad king’s outfit, didn’t you? Oh and not to mention those who buy the collector’s edition special package($150). So, in conclusion my friend… we business people know how this business is taken, and sorry to take your hopes down, there is no such job as support working for free, specially those in GW2 receiving so many complaints of the lack of a good banning system. And btw, yes they are many grown ups, professional ppl, business people playing these kind of games, cuz we relax ourselves in such nice piece of art (I enjoy GW2 for its scenery more than anything else).

Good to hear OP, I hope it does not take me 5 day to fix this.