A friend of mine has purchased Guild wars 2 but lost the small paper that the customer ID came on. now he cannot remember his password and cannot log into the forums, and if he now looses his computer/it dies he will lose the account without his serial code. question is how can he get his serial code? Also, if he buys the digital deluxe upgrade, will he get an id key?
The upgrade usually is a key, that has to be entered once you are either logged in on a website or inside the game. As I bought the upgrade in the gem store, I had to do nothing. All was applied automatically.
If you cannot access an account, you should write a ticket to support. They will ask you to provide some proof, but I am sure they can help.
I to have this problem, i can log-on to the website since my computer remembered it here. But i cant login into the game because i dont have my Serial key anymore
My answer is still the same: if you have problems accessing your account – for what reason ever – make a ticket with support. They are the only ones that can provide any help.
I really encourage those of you with these questions to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. I feel sure that they will be able to assist you. You do not need to have your serial code most of the time. Of course in cases of disputed account ownership, the serial code is very important. Support can answer your specific questions, but they’re more on board to answer questions about situations, not hypothetical “What if I need help in the future” speculative questions.
For tips on what information to provide in a ticket, including information that helps us identify you as owner, even if you do not have the serial code, please read this post.
I to have this problem, i can log-on to the website since my computer remembered it here. But i cant login into the game because i dont have my Serial key anymore
If you can log into the website (which you can, apparently, being able to post here) what browser do you use?
Chrome and Firefox I know both let you a) view what sites you have saved passwords for IF you told them to save the password, and have a way for you to actually VIEW the password. (Chrome go Settings → Hit Advanced Settings at the bottom of the default page, then go down to “Passwords and Forms” and choose “manage saved passwords”. Then find the site, click on the password area, and hit the “Show” button that then pops up)
For Firefox:
- use “settings”
- select the “security” tab
- use the button “saved passwords”
- in the following window, let it “show” you the passwords
Maybe the wording is different but the meaning should be clear. I’m using a non-english version of Firefox. So I had to translate.
