Guild Wars 2

Hello,

I speak for another player with an account stolen by an identity usurper. The usurper have infiltrated the computer of his victim with a trojan and have stole important informations enabling him to impersonate the owner of the account.

Since, the account was banned and his real owner has not been successful with the french support who don’t want listen everything despite of all possible proofs (first name, second name, Activation Key, contact informations, identity card and credit card).

Note: The computer was reformatted and cleaned since this incident and the usurper don’t have the identity card and credit card informations.

Please, can you help him ? He is really desperate now to lose everything with his 2000 game hours, his warrior with Sunrise, his guild and his 12 000 achievement points, especially as his account’s integrity isn’t compromise anymore.

His account name is Zenix.1706.

Thank you in advance.

PS: Sorry if my english is not really good. It isn’t my native language.

Edit: Here is his last ticket number : 847587. Thanks Astral Projections.

You can post his ticket number on the stickied thread Tickets for review-3 days and older for Gaile to review one last time.

Or update this thread and post it, she reads this forum pretty much daily.

Or, since he speaks English quite well (according to his post history), he could try updating his ticket in English, and try again. =)

Inculpatus cedo.9234:

Or, since he speaks English quite well (according to his post history), he could try updating his ticket in English, and try again. =)

Gaile Gray.6029:

Your friend’s ticket is just a few hours old and it is premature to ask for assistance beyond what is expressed in the ticket.

Please allow the team time to resolve this issue. If he still needs help after three full days, he can post in the Tickets for Review thread above.

Thanks for understanding.

Yes, he have done a ticket in english after this brutal answer from the french support (it’s just a procedure, I know):

“Comme nous l’avions mentionné, nous avons toute confiance dans la fiabilité de nos systèmes de détection. L’analyse de l’historique des infractions a confirmé la clôture du compte, ce qui met un terme à toute discussion à ce propos. Toute demande subséquente sera donc ignorée par nos services.”

Translation:

“As we mentioned it, we have full confidence in the viability of our detection systems. The violations history analysis has confirmed the account’s cloture, which concludes any discussion in this regard. So, all subsequent requests will be ignored by our services.”

Thank you for your help. He is waiting for a response from the english support now.

Pretty sure if any of the parties involved in the “dispute” come up with the CC # that originally purchased this game, there would be no “dispute”.

The idea that loosing the data on a computer’s hard drive completely destroyed all possible records of the original purchase sound quite a bit fishy….more is going on here than we are being told.

How do you not have the credit card information used when you bought the account? Unless you changed your credit card number (which is extremely rare to happen, and your bank will have access to the old number if you call them) you should still have the credit card in the wallet. Unless someone else bought you the game. But then, you shouldn’t have their credit card saved on your computer anyways. Sucks for your friend, but it almost sounds like something is going on that he isn’t telling you.