If you are posting a "Contact Support" message...

If you are posting a "Contact Support" message...

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

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Did you know that when you put this link — https://help.guildwars2.com/anonymous_requests/new — in a helpful response, the user gets a somewhat-scary “You’re leaving this page” warning? Yes, it actually says “warning” for going to our own support ticket form. However, such commentary is necessary due to the nature of links and such.

As you can imagine, there is a way to help other players and avoid the “whoa, where am I heading?” query that might arise through the use of that link. Therefore, I ask that if you are posting to suggest that a forum member contact support, you do as I do, and ask them to click “Support” at the top of this page, then use the “Submit a request” link to start filling out a ticket.

I actually provide more information about the form itself, but at the core, if you’d kindly fashion your comments in a way that heads players who need help to the link on this page that would be very nice and greatly appreciated.

Thanks, all!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

If you are posting a "Contact Support" message...

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

I think most of us do, except in the cases where the one asking for assistance finds the link broken, (which happens periodically), or has no access to the forums (someone posting for another). And, yes, I understand that you don’t need to log-in to access the forums, but if they aren’t already on the forum, they wouldn’t get the ‘you are leaving this page’, anyway.

Thanks for the reminder. =)

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in Account & Technical Support

Posted by: Smooth Penguin.5294

Smooth Penguin.5294

This is a good suggestion for future reference. I had no idea posting GW2 links in the forum gave that warning.

In GW2, Trading Post plays you!

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in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

This is a good suggestion for future reference. I had no idea posting GW2 links in the forum gave that warning.

Yes, it’s rather wacky to get a “warning, you’ve leaving the page” when you’re really staying well within our system. But since the link is presenting that message, and when that message does cause some players a bit of concern, it’s great to simply include the path using the link here on the forum itself.

Thanks for your help.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

If you are posting a "Contact Support" message...

in Account & Technical Support

Posted by: Domely.7405

Domely.7405

Hi,

Thanks for the reminder^^

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